Kaitlyn Tanner
Casa Grande,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the growing technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Technology Tutor
Central Arizona College
Coolidge, AZ
06.2019 - Current
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
Loss Drafts Representative
National General Insurance
Mesa, AZ
01.2019 - 05.2019
- Provided loss control reporting for prospects and clients.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
ITV Operator
Central Arizona College
Coolidge, AZ
01.2017 - 12.2017
- Kept accurate records of defective units or products.
- Data entry for classroom scheduling.
- Technical Support for students and faculty, provide excellent customer service.
- Crestron Operator responsible for monitoring and keeping remote classrooms working properly.
- Aid instructors and students with multimedia equipment.
- Ensure computers, touch panels, and all other multimedia devices are in working order before each class.
- Responsible for course schedule creation and adjustments for multimedia classes.
Animal Shelter Volunteer
Pinal County Animal Shelter
Casa Grande, AZ
06.2016 - 12.2016
- Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Provided humane care of domestic and wild animals.
- Bathed animals and performed related animal grooming and care in preparation for adoption events.
- Conducted adoption events to place shelter and foster animals into permanent homes.
Student Aide
Central Arizona College
Coolidge, AZ
01.2016 - 12.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw students in online classroom and in-person common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
Associate of Applied Science - Administration of Justice
Central Arizona College
Coolidge, AZ12.2022
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Self-Motivated
- Microsoft Office
- Active Listening
- Good listening skills
- Responsible
- Data Entry
- Organization and Time Management
- Customer Service
Timeline
Technology Tutor
Central Arizona College
06.2019 - Current
Loss Drafts Representative
National General Insurance
01.2019 - 05.2019
ITV Operator
Central Arizona College
01.2017 - 12.2017
Animal Shelter Volunteer
Pinal County Animal Shelter
06.2016 - 12.2016
Student Aide
Central Arizona College
01.2016 - 12.2016
Associate of Applied Science - Administration of Justice
Central Arizona College
Similar Profiles
Grace KombettoGrace Kombetto
Facilities Assistant at Central Arizona CollegeFacilities Assistant at Central Arizona College
Willie ReynoldsWillie Reynolds
Police Sergeant at Central Arizona CollegePolice Sergeant at Central Arizona College
Edward LillieEdward Lillie
Warehouse Work Study at Central Arizona CollegeWarehouse Work Study at Central Arizona College
GRACE KOMBETTOGRACE KOMBETTO
Student Worker at CENTRAL ARIZONA COLLEGEStudent Worker at CENTRAL ARIZONA COLLEGE
Nicole EllisNicole Ellis
Full Charge Bookkeeper at Point Contracting LLC, AC Crane, H&R BuildersFull Charge Bookkeeper at Point Contracting LLC, AC Crane, H&R Builders