Kaitlyn Thielke
West Bend ,WI
Summary
Dynamic professional with a track record of a caring and courteous demeanor for staff and patients/clients. Excelled in conflict resolution and verbal communication, streamlining operations and elevating patient and student experiences. Proven reliability, with a keen focus on safety and health standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Toddler Teacher
Momentum Early Learning
07.2024 - Current
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
Activities Director
Harvest Home Assisted Living
01.2023 - 08.2024
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
Infant Teacher
Morning Star Child Development Center
08.2023 - 06.2024
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
Assistant Director
Momentum Early Learning
10.2019 - 11.2021
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
Clinical Office Assistant
Aurora Medical Center
03.2019 - 09.2019
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Managed mail sorting, filing and photocopying.
- Maintains logs and charts for audits
Patient Service Representative
Aurora Medical Center
05.2018 - 03.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Assistant Store Manager
Maurices
11.2015 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Associate of Science - Respiratory Therapy
Moraine Park Technical College
Fond Du Lac, WI05-2025
Bachelor of Science - Health Care Management
Ottawa University
Brookfield WI12-2018
Skills
- Verbal and written communication
- Proactive team player
- Reliability and punctuality
- Courteous demeanor
- Conflict Resolution
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Mandated Reporter
- Shaken Baby Training
Timeline
Toddler Teacher
Momentum Early Learning
07.2024 - Current
Infant Teacher
Morning Star Child Development Center
08.2023 - 06.2024
Activities Director
Harvest Home Assisted Living
01.2023 - 08.2024
Assistant Director
Momentum Early Learning
10.2019 - 11.2021
Clinical Office Assistant
Aurora Medical Center
03.2019 - 09.2019
Patient Service Representative
Aurora Medical Center
05.2018 - 03.2019
Assistant Store Manager
Maurices
11.2015 - 06.2018
- Basic Life Support Certification (BLS)
- First Aid Certification
- Mandated Reporter
- Shaken Baby Training
Associate of Science - Respiratory Therapy
Moraine Park Technical College
Bachelor of Science - Health Care Management
Ottawa University
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