Kaitlyn Tobin
Sulphur,LA
Summary
I'm a highly-motivated personal employee with 7+ years of experience in customer service & management. I adapt well in any environment. I strive to be the best and move up the chain when possible to create the best possible team wherever I go, as well as be the best team member for others.
Overview
7
7
years of professional experience
Work History
Security Guard
Delta Downs Racetrack Casino
05.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Apparel associate
Walmart
01.2024 - 05.2024
- Enhance the visual merchandising of the apparel section to attract more customers and increase sales
- Implement creative displays and product presentations to create an engaging shopping experience
Table Games Dealer
L'Auberge Casino Resort
06.2021 - 09.2022
- Maintain a high level of accuracy and efficiency in dealing games to enhance the overall customer experience and satisfaction at the casino
- Implementing strategies to enhance customer engagement and satisfaction at the gaming table, ensuring a memorable and enjoyable experience for patrons while upholding the casino's reputation for exceptional service
- Continuously update and refine knowledge of casino games rules and strategies to provide customers with expert guidance and enhance their gaming experience
Driver/ Waitr Driver
Doordash
04.2021 - 09.2021
- Maintaining a positive and friendly attitude while interacting with customers during food delivery, enhancing the overall customer experience and potentially leading to increased customer loyalty and repeat business
- Efficiently navigate through traffic to ensure timely delivery of food orders while prioritizing safety and order accuracy
Cafe and Bakery Worker
Sams Club
11.2020 - 04.2021
- Creating and maintaining an inviting atmosphere in the cafe and bakery section to enhance customer experience and encourage repeat visits
- I was a trainer for this position and was considered for a management position
Cook/Cashier
Raising Canes
11.2017 - 11.2020
- I was a manager here for 1.5 years
- Identify opportunities to cross-train Cook/Cashiers to enhance their skills and knowledge in different areas of the restaurant, such as food prep, cashiering, or customer service, to increase overall efficiency and flexibility in the team
- Implement and maintain quality control measures to ensure consistency in food preparation, customer service, and cleanliness standards, contributing to a positive dining experience and strengthening Raising Canes' reputation in the market
Education
Diploma -
Sulphur High School
Sulphur, LA05.2018
Skills
- Food Service
- Driving
- Cashiering
- Guest Services
- Friendly
- Time Management
- Customer Satisfaction
- Team Leadership
- Problem Solving
- Conflict Resolution
- Organization
- Attention to Detail
- Communication Skills
Timeline
Security Guard
Delta Downs Racetrack Casino
05.2024 - Current
Apparel associate
Walmart
01.2024 - 05.2024
Table Games Dealer
L'Auberge Casino Resort
06.2021 - 09.2022
Driver/ Waitr Driver
Doordash
04.2021 - 09.2021
Cafe and Bakery Worker
Sams Club
11.2020 - 04.2021
Cook/Cashier
Raising Canes
11.2017 - 11.2020
Diploma -
Sulphur High School
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