Chandler Maples
Vinton,LA
Summary
Dynamic and reliable professional with a proven track record at Delta Downs Racetrack Casino Hotel, excelling in customer service and cleaning/sanitization. Demonstrated ability to enhance customer satisfaction and loyalty through efficient multitasking and exceptional service. Skilled in handling large groups and maintaining high levels of cleanliness, contributing to a positive and welcoming environment. Enthusiastic Server offering 5 years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Delta Downs Racetrack Casino Hotel
11.2019 - 08.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
Housekeeper
Delta Downs Racetrack Casino Hotel
01.2019 - 11.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper
Temp Agency
09.2018 - 01.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Cashier
Homsies
03.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Car Hopper
Sonic
10.2017 - 03.2018
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 15 lbs and delivered them to cars.
- Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
Building Maintenance Worker
McLemore
01.2016 - 04.2017
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
Cashier
Goodwill
07.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Goodwill
04.2014 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Call Center Representative
Geek Squad - Best Buy
02.2014 - 04.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times..
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Gymboree
07.2012 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Certified Nursing Aid
Elite Evolution Skills & Training Center
Beaumont, TX10-2024
High School Diploma -
Atascocita High
Atascocita TX05-2012
Skills
- Customer Service
- Handling large groups
- Speed and Efficiency
- Reliability and punctuality
- Efficient multitasking
- Cleaning and sanitization
- Safe Food Handling
- Following dress code
Timeline
Cocktail Server
Delta Downs Racetrack Casino Hotel
11.2019 - 08.2024
Housekeeper
Delta Downs Racetrack Casino Hotel
01.2019 - 11.2019
Housekeeper
Temp Agency
09.2018 - 01.2019
Cashier
Homsies
03.2018 - 09.2018
Car Hopper
Sonic
10.2017 - 03.2018
Building Maintenance Worker
McLemore
01.2016 - 04.2017
Cashier
Goodwill
07.2015 - 01.2016
Cashier
Goodwill
04.2014 - 05.2015
Call Center Representative
Geek Squad - Best Buy
02.2014 - 04.2014
Cashier
Gymboree
07.2012 - 12.2013
No Degree - Certified Nursing Aid
Elite Evolution Skills & Training Center
High School Diploma -
Atascocita High
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