Kaitlyn Toler
Goldsboro,NC
Summary
Detail-oriented professional with extensive experience at Ever Clean Cleaning & CO. LLC, specializing in customer service and problem-solving. Proven track record of enhancing operational efficiency through strong communication and organizational skills. Recognized for upholding high cleanliness standards while building positive relationships with clients and team members.
Overview
2
2
years of professional experience
Work History
Professional Cleaner
Ever Clean Cleaning & CO. LLC
Goldsboro, NC
10.2024 - Current
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
Front End Assistant
Food Lion
Mount Olive, NC
05.2024 - 09.2024
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided customer service support for online orders and inquiries.
- Built and maintained productive relationships with employees.
Front End Assistant
Food Lion
Pikeville, North Carolina
10.2022 - 05.2024
- Provided customer service support for online orders and inquiries.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered incoming calls from customers regarding products or services offered by the store.
- Answered phone calls to assist customers with questions and orders.
Office Secretary
State Farm Insurance Inc
Goldsboro, NC
05.2023 - 09.2023
- Greeted visitors in a professional manner and provided assistance when necessary.
- Directed clients and guests to correct departments, rooms, and staff members.
- I took payments over the phone from clients.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
Southern Wayne Highschool
Dudley, NC06-2022
Skills
- Customer service
- Problem solving
- Organizational skills
- Effective communication
- Goal setting
- Multitasking
- Time management
Timeline
Professional Cleaner
Ever Clean Cleaning & CO. LLC
10.2024 - Current
Front End Assistant
Food Lion
05.2024 - 09.2024
Office Secretary
State Farm Insurance Inc
05.2023 - 09.2023
Front End Assistant
Food Lion
10.2022 - 05.2024
Southern Wayne Highschool
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