Kaitlyn Tovar
Tucson,AZ
Summary
Overview
9
9
years of professional experience
Work History
Book Print Associate II
CGI Federal
01.2024 - Current
- As a New Generation Passport quality control specialist, it is highly important to maintain control and accountability of passport books. Associates must review application information and printed passport books for errors and quality. Remove or reject applications and/or passport books with errors by carefully verifying individual books and applications.
- As an International Mail Out Associate, our procedure is to ensure traceability and security of Tucson Passport Center Travel Cards, Consular Record of Birth Abroad, and Overseas Photo-Digitized Passports to overseas customers. The finished product is delivered utilizing DHL and FedEx shipping. The use of FedEx or DHL systems by associates enables the efficient and accurate recording of shipping information, and subsequent tracking of packages.
Support Associate III
CGI Federal
08.2023 - 01.2024
- Provide support to the government staff and perform accounting functions, prepare letters, reports, and specialized correspondence.
- Review all types of passport applications (i.e., DS-82, DS-11, DS-5504, DS-4085), and re-entry applications data to ensure completed basic information is recorded accurately into DOS systems.
- Generate informational request letters and emails that clearly convey requests for additional documentation or information to passport applicants.
- Prepare correspondence for applications that have not been issued.
- Perform quality control in verifying that application data matches passport processing data.
Support Associate II
CGI Federal
11.2022 - 08.2023
- Review the passport application, photograph, identification, and supporting documentation for completeness prior to adjudication.
- Ensure the application and documents comply with passport requirements, and the photograph meets passport standards.
- Entering data for all applications that were received at the front counter, in the mail, or through outreach programs done by customer service.
- Operate various equipment for high-speed scanning and metering of mail.
- Prepare and mail envelopes with the correct passport and corresponding supporting documents.
Amazon Warehouse Associate
Amazon
01.2022 - 11.2022
- Overseeing and managing the selection and handling of orders.
- Ensuring that products and/or merchandise are packed neatly and securely.
- Ensuring that all warehouse operations are well-maintained and managed.
- Storing and managing data in inventory and logistics software programs.
Book Print Associate II
SPS Consulting
07.2015 - 01.2022
- As a New Generation Passport book printer and quality control specialist, it is important to maintain control and accountability of passport books. Review application information and printed passport books for errors and quality. Remove or reject applications and/or passport books with errors by carefully verifying individual books and applications.
- As a Travel Card and Border Crossing Card printer, it is essential to perform Passport Card personalization activities effectively and efficiently, with minimal assistance. Card accountability is an important part of the card-printing process. Quickly and effectively locate any issues or error messages that occur during machine stoppage.
- As the International Liaison for the Tucson Passport Center, the liaison is the direct link between the Book Personalization Facility and the International Posts when dealing with Overseas Photo-Digitized Passports and Consular Reports of Birth Abroad issues. Responsible for checking newly arrived emails throughout the entire shift and following the necessary procedures for resolutions. Communicate effectively with agencies, overseas posts, and Department of State staff on matters related to applications and shipments.
Education
High School Diploma -
Cienega High School
Vail, AZ05-2011
Skills
● High Volume Production Equipment: Previous experience working with the Book Master Pro, Book Master One, Passport Travel Card/Border Card Print Machines, Passport Record Imaging System Management (PRISM), and Pitney Bowes
● Technology Skills: Adept with Microsoft Office suite and internet research Proficiency in Travel Document Issuance System Software Previous experience working on the Print Controller when it comes to the Book Master One and Book Master Pro
● Data Entry: Maintains focus on the data entry task in order to reduce errors and increase speed Adept at inputting information correctly to ensure operation efficiency
● Planning: Excellence creating plans to get the job done either as an individual or alongside co-workers
● Time Management: Manage my own time and the time of others in order to make production quota Strongly punctual and reliable
● Communication Skills: Communicates well with fellow co-workers and management Maintains professional teamwork relationship with coworkers and the client
● Organizational Skills: Multitasking, filing paperwork to keep documents in order and up to date
Timeline
Book Print Associate II
CGI Federal
01.2024 - Current
Support Associate III
CGI Federal
08.2023 - 01.2024
Support Associate II
CGI Federal
11.2022 - 08.2023
Amazon Warehouse Associate
Amazon
01.2022 - 11.2022
Book Print Associate II
SPS Consulting
07.2015 - 01.2022
High School Diploma -
Cienega High School
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