Kaitlyn VanderHeiden
Cedar Falls,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am a customer focused banking professional with experience handling financial transactions, supporting branch operations, and delivering accurate, efficient service with a positive attitude. Skilled in cash handling, problem solving, and guiding clients to the right solutions. With additional experience in hospitality, I bring strong multitasking abilities, composure in fast paced settings, and a genuine passion for helping people. Driven, dependable, and always eager to learn and grow.
Overview
10
10
years of professional experience
Work History
Community Banker
Community Bank and Trust
Waterloo, IA
05.2024 - Current
- Accurately process checking and savings transactions, including deposits, withdrawals, and transfers
- Accept and process loan payments and provide account support to clients
- Balance cash drawer and vault daily, ensuring accuracy and compliance with bank procedures
- Service and maintain ATM machines, including cash replenishment and troubleshooting
- Assist clients with online banking setup, navigation, and issue resolution
- Print account statements and handle client account inquiries efficiently
- Greet clients warmly and provide professional, positive customer service
- Identify client needs and refer them to appropriate departments based on their needs
- Complete opening and closing branch procedures
- Scan, verify, and review daily work/tickets for accuracy and proper documentation
- Collaborate with team members to troubleshoot issues and maintain smooth branch operations
Coaching Assistant
Elite Volleyball Training Center
, IA
11.2023 - Current
- Assisted coaches in planning and organizing practice sessions.
- Provided support to players by helping them improve their individual skills.
- Monitored team performance during practices and games, providing feedback to the coach when necessary.
- Communicated with parents regarding tournaments, locations, arrival time, payments, schedules, and addressed concerns or questions.
- Handled all money payments in an efficient and organized manner.
Server
Doughy Joeys
Waterloo, IA
08.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Balanced serving at two separate restaurants for over three years efficiently.
Server
Waterloo Brown Bottle
Waterloo, IA
09.2020 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Teacher's Assistant
Happy Times Daycare
Vinton, IA
03.2018 - 07.2019
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
Cashier
Johns quick stop
Vinton, IA
06.2016 - 02.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to buy alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Vinton-Shellsburg High School
Vinton, IA05-2019
Some College (No Degree) - Early Childhood Education
Hawkeye Community College
Waterloo, IASkills
- Professionalism and positive attitude
- Customer service and client relationship building
- Problem solving and critical thinking
- Training new employees
- Multitasking in fast paced environments
- Financial transaction processing (checking, savings, loan payments)
- Maintaining calm and friendly demeanor
- Strong verbal communication skills
- Team collaboration
- Adaptability and eager to learn
- Accuracy and attention to detail
Timeline
Community Banker
Community Bank and Trust
05.2024 - Current
Coaching Assistant
Elite Volleyball Training Center
11.2023 - Current
Server
Doughy Joeys
08.2021 - Current
Server
Waterloo Brown Bottle
09.2020 - Current
Teacher's Assistant
Happy Times Daycare
03.2018 - 07.2019
Cashier
Johns quick stop
06.2016 - 02.2018
Vinton-Shellsburg High School
Some College (No Degree) - Early Childhood Education
Hawkeye Community College