Kaitlyn Vasconcelos
Ballston Spa,NY
Summary
Compassionate and hard working Client Care Specialist who takes pride in assisting families with their end of life arrangements and training new team members to be successful.
Overview
8
8
years of professional experience
Work History
Client Care Specialist/Trainer
Final Gift
Eagle Bridge, NY
01.2024 - Current
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Answer pet parent's questions via telephone, and email.
- Scheduling appointments for pet parents.
- Training new employees and assisting them with questions they have once on their own.
- Creating training materials when needed.
Veterinary Technician
City Kitty Veterinary Care For Cats
Providence, RI
05.2023 - Current
- Clean and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assist veterinarians in exam rooms for wellness visits and sick visits.
- Perform radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Educate owners about vaccinations and preventatives.
- Collect blood samples and urinalysis.
- Practice safe cat handling and familiar with fractious cat behavior.
- Record symptoms and documented medical observations to inform treatment decisions.
- Putting in medication refills for patients and filling medications as needed.
Veterinary Technician
Taunton Animal Hospital
Taunton, MA
08.2021 - 05.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Answered owner animal health questions and advised on best care practices.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed fecal examinations, urinalysis and bloodwork.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed dental cleanings using ultrasonic scaler.
- Catheterized and intubated patients for surgery.
Veterinary Technician
Central Ave Veterinary Hospital
Seekonk, MA
04.2020 - 08.2021
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Assisted veterinarians with radiographs and ultrasounds.
- Technician appointments for nail trims, anal glands, vaccinations, bloodwork, etc.
- Assisted veterinarians with humane euthanasia's.
- Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
Veterinary Technician
Abbott Animal Hospital
Rehoboth, MA
10.2019 - 04.2020
- Assisted veterinarian in routine appointments.
- Administered and filled medications.
- Radiographs, IDEXX machines, urinalysis.
- Answering phones & scheduling appointments.
- Assisting veterinarian in surgery and recovering patient.
Veterinary Receptionist/Technician
Chase Farm Veterinary Hospital
Dartmouth , MA
04.2017 - 10.2019
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarian in appointments.
- Managed 8 phone lines daily.
- Technician appointments such as blood draws, nail trims, anal glands, fluids, etc.
- Medication refills.
Education
High School Diploma -
Diman Regional Vocational Technical High School
06.2013
Skills
- Client Education
- Subcutaneous Injections
- Ear Cleaning
- Safe Cat Handling
- Basic Animal Care
- Animal Behavior Observation
- Vaccination Administration
- Canine and Feline Intubation
- Cephalic, Jugular and Saphenous Venipuncture
- IV Placement
- Medication Dispensing
- Euthanasia
- Muzzle and Restraint
- Familiar with IDEXX, CornerStone, Avimark, & Im pro med
- Microsoft Word
- General Anesthesia Monitoring
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Effective communication
Timeline
Client Care Specialist/Trainer
Final Gift
01.2024 - Current
Veterinary Technician
City Kitty Veterinary Care For Cats
05.2023 - Current
Veterinary Technician
Taunton Animal Hospital
08.2021 - 05.2023
Veterinary Technician
Central Ave Veterinary Hospital
04.2020 - 08.2021
Veterinary Technician
Abbott Animal Hospital
10.2019 - 04.2020
Veterinary Receptionist/Technician
Chase Farm Veterinary Hospital
04.2017 - 10.2019
High School Diploma -
Diman Regional Vocational Technical High School