Kaitlyn Vice
Massena
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Rochester Regional Health System
Potsdam
05.2023 - Current
- Performed pre-registration functions such as verifying demographic information and obtaining authorizations.
- Ensured accuracy of all data entered into computer system.
- Assisted with scheduling outpatient appointments.
- Facilitated communication between patients, staff members, and third party payers.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Patient Registration Clerk
Rochester Regional Health System
Potsdam
12.2021 - 05.2023
- Register patients for appointments
- Entered data into computer system accurately to ensure accuracy of patient information.
- Scanned documents into electronic health record systems as needed.
- Processed payments for services rendered.
Sales Associate
Walmart
Massena
05.2017 - 12.2021
- Processed transactions using a point-of-sales.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Inspected garments for damages and reported any issues to management.
- Stocked supplies such as hangers, garment bags. for use by customers in the fitting room area.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2027
Some College (No Degree) - Human Services
SUNY, Potsdam
Potsdam, NYSkills
- Data entry
- Patient confidentiality
- Customer service
- Conflict resolution
- Patient identity verification
- Insurance billing
- Eligibility determination
- Appointment scheduling
- Administrative tasks
Timeline
Patient Access Representative
Rochester Regional Health System
05.2023 - Current
Patient Registration Clerk
Rochester Regional Health System
12.2021 - 05.2023
Sales Associate
Walmart
05.2017 - 12.2021
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Some College (No Degree) - Human Services
SUNY, Potsdam