Kaitlyn Wallace
Lewisville,TX
Summary
Experienced travel advisor with strong background in creating personalized travel itineraries and providing exceptional customer service. Skilled in destination knowledge, travel planning, and booking management. Known for team collaboration, adaptability, and achieving high client satisfaction. Reliable, flexible, and results-focused professional.
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
11
11
years of professional experience
Work History
Dog Sitter
Rover
01.2024 - Current
- Star Sitter status with a track record of highly-rated care for pets, responsive, reliable service for pet parents
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Assisted with grooming tasks such as brushing fur, trimming nails, and bathing when needed.
Travel Advisor
Tailwind Travel and Tours
10.2022 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Flight Attendant
SkyWest Airlines
08.2017 - 06.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Operations Manager
Massage Envy
07.2013 - 08.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - English Composition
California State University of San Bernardino
San Bernardino, CA01.2015
Skills
- Airline Operations
- Aviation Regulations
- Positive Attitude
- Quick Decision-making
- Hospitality Service Expertise
- Microsoft Office and Excel
- Attention to Detail
- Employee Scheduling
- Staff Training and Development
- Conflict Resolution
- First Aid and CPR
- Organization and Time Management
- Client Relationship Management
- Dog walking
- Written and verbal communication
- Schedule Management
- Following pet care instructions
- Honest and Trustworthy
- Punctual and Reliable
- Customer Service
- Flexible Schedule
- Adaptability and Dependability
- Clean Background Check
- Valid Driver's License
- Critical Thinking
- Teamwork and Collaboration
- Inventory Management
Timeline
Dog Sitter
Rover
01.2024 - Current
Travel Advisor
Tailwind Travel and Tours
10.2022 - Current
Flight Attendant
SkyWest Airlines
08.2017 - 06.2023
Operations Manager
Massage Envy
07.2013 - 08.2017
Bachelor of Arts - English Composition
California State University of San Bernardino
Similar Profiles
Haile ChristineHaile Christine
Pet Sitter at RoverPet Sitter at Rover
Alexandria WhiteAlexandria White
Pet Sitter/Walker at RoverPet Sitter/Walker at Rover
Jaeden WolffJaeden Wolff
Dog Sitter at RoverDog Sitter at Rover