Kaitlyn Wiener
North Miami Beach
Summary
Organized and adaptable professional with experience in IT operations and small business management. Skilled at coordinating tasks, communicating clearly, and keeping projects organized in fast-paced environments. As a business owner, I manage budgeting, inventory, marketing, and live event participation, giving me hands-on experience with logistics and community engagement. I’m passionate about using my organizational skills to support meaningful, mission-driven work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tier 1 Data Protection
Strategic Business Solutions
Remote
03.2025 - Current
- Serve as a primary point of contact for daily client communications, managing customers expectations and ensuring timely resolution of technical issues
- Monitor and manage backup operations using Veritas NetBackup, ensuring adherence to service-level agreements (SLA's)
- Manage high-volume ticket questions while proposing process improvements to reduce operational risks
- Maintained detailed documentation and process workflows to improve operational efficiency
- Led end-to-end planning and execution of a corporate retreat, overseeing all travel logistics, scheduling, and vendor coordination
- Managed event budget planning and allocation, ensuring all travel, lodging, and vendor expenses remained within approved financial parameters while maximizing overall value.
Business Owner
Boho Pups
Miami
04.2020 - Current
- Create and maintain website/ social media accounts to ensure content is engaging, relevant, and growing our base of 13,000 active users
- Focused on ensuring our social media platforms/ website stay up-to-date
- Responsible for all customer service, from purchase to product delivery
- Perform market and consumer research, evaluation ROI for new products and markets
- Manage inventory levels, budgeting, initial investments, reporting, and social media marketing campaigns
- Handling all LLC financial responsibilities, including all state and federal fillings
Server/ Bartender
Nikki Beach Hotels & Resorts, American Social Brickell, Pier 5
Miami
01.2021 - 06.2024
- Provided exceptional customer service to luxury clientele, ensuring a memorable experience.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
Education
Bachelor of Arts - Liberal Arts and Sciences
Florida International University
Miami, FL06-2022
Associate of Arts - Marine Biology Track
St. Petersburg Community College
Clearwater, FL06-2019
Skills
- Small Business Operations
- Social Media & Digital Campaign Management
- Data Protection & Backup Operations
- CRM & Customer Support Platforms
- Task Prioritization & Workload Balancing
- Canva, Shopify, and Email Marketing Specialist
Certification
CAPM (Certified Associate in Project Management), In Progress, 10 of 23 required education hours completed.
Languages
- English
- Spanish (learning)
Timeline
Tier 1 Data Protection
Strategic Business Solutions
03.2025 - Current
Server/ Bartender
Nikki Beach Hotels & Resorts, American Social Brickell, Pier 5
01.2021 - 06.2024
Business Owner
Boho Pups
04.2020 - Current
Bachelor of Arts - Liberal Arts and Sciences
Florida International University
Associate of Arts - Marine Biology Track
St. Petersburg Community College