Kaitlyn Wilke
Hudson,FL
Summary
Results-driven professional with a strong background in operations management, budget administration, and project planning. Adept at crisis and disaster planning, specializing in resource coordination and emergency response coordination. A critical thinker who thrives under pressure, I am self-motivated and dedicated to ensuring efficient and effective solutions in high-stress situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Joint Operations Coordinator
Pasco County Sheriff's Office
11.2021 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Scheduled meetings for senior management team and booked conference rooms.
- Evaluated upcoming program plans to forecast expected resource needs.
- Tracked company equipment, tools and technology to manage inventory.
- Worked with vendors to make purchases and reconcile invoices.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Reviewed operational plans from other locations to identify options for local systems.
- Self-motivated, with a strong sense of personal responsibility.
Jail Control Room Operator
G4S Secure Solutions
08.2020 - 09.2021
- Regulating the ingress and egress of individuals by securely opening and closing doors, thereby safeguarding the premises and ensuring controlled access.
- Managing incoming and outgoing calls, offering a vital point of contact for communication, and maintaining professional and responsive telephone interactions.
- Recording and oversight of equipment, encompassing the comprehensive monitoring of equipment usage, precise documentation, and maintaining accurate logs for accountability.
- Systematic and vigilant observation of housing units to monitor safety, behavior, and compliance, ensuring the maintenance of order, adherence to regulations, and overall security.
Customer Service Specialist
Farrell Roofing
05.2018 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
Event Coordinator
Columbian Event Center
08.2017 - 07.2020
- Supervising and coordinating the dining experience, overseeing staff, ensuring exceptional customer service, and managing the smooth flow of food and drink operations.
- Expertly organizing and orchestrating special events, providing detailed attention to decorations, scheduling, and guest experiences to create memorable and successful celebrations.
- Handling incoming and outgoing calls, serving as the primary point of contact for inquiries, and ensuring clear and professional telephone interactions.
Education
Bachelor of Arts - Criminology And Public Administration
University of South Florida
Tampa, FL12.2024
Associate of Arts - Criminal Justice
Pasco Hernando State College
New Port Richey07.2022
High School Diploma -
Hudson High School
Hudson, FL06.2019
Skills
- Operations Management
- Budget Administration
- Project Planning
- Crisis Management
- Disaster Planning
- Resource Coordination
- Emergency Response Coordination
- Critical Thinker
- Self- Motivated
Certification
- Certified Professional Development Series, FEMA - December, 2022
Timeline
Joint Operations Coordinator
Pasco County Sheriff's Office
11.2021 - Current
Jail Control Room Operator
G4S Secure Solutions
08.2020 - 09.2021
Customer Service Specialist
Farrell Roofing
05.2018 - 07.2020
Event Coordinator
Columbian Event Center
08.2017 - 07.2020
Bachelor of Arts - Criminology And Public Administration
University of South Florida
Associate of Arts - Criminal Justice
Pasco Hernando State College
High School Diploma -
Hudson High School
- Certified Professional Development Series, FEMA - December, 2022
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