Kaitlyn Wilke
Hudson,FL
Summary
Results-driven professional with a strong background in operations management, budget administration, and project planning. Adept at crisis and disaster planning, specializing in resource coordination and emergency response coordination. A critical thinker who thrives under pressure, I am self-motivated and dedicated to ensuring efficient and effective solutions in high-stress situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Joint Operations Coordinator
Pasco County Sheriff's Office
Pasco County, FL
11.2021 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Scheduled meetings for senior management team and booked conference rooms.
- Evaluated upcoming program plans to forecast expected resource needs.
- Tracked company equipment, tools and technology to manage inventory.
- Worked with vendors to make purchases and reconcile invoices.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Reviewed operational plans from other locations to identify options for local systems.
- Self-motivated, with a strong sense of personal responsibility.
Jail Control Room Operator
G4S Secure Solutions
Land O' Lakes, FL
08.2020 - 09.2021
- Regulating the ingress and egress of individuals by securely opening and closing doors, thereby safeguarding the premises and ensuring controlled access.
- Managing incoming and outgoing calls, offering a vital point of contact for communication, and maintaining professional and responsive telephone interactions.
- Recording and oversight of equipment, encompassing the comprehensive monitoring of equipment usage, precise documentation, and maintaining accurate logs for accountability.
- Systematic and vigilant observation of housing units to monitor safety, behavior, and compliance, ensuring the maintenance of order, adherence to regulations, and overall security.
Customer Service Specialist
Farrell Roofing
Port Richey, FL
05.2018 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
Event Coordinator
Columbian Event Center
Port Richey, FL
08.2017 - 07.2020
- Supervising and coordinating the dining experience, overseeing staff, ensuring exceptional customer service, and managing the smooth flow of food and drink operations.
- Expertly organizing and orchestrating special events, providing detailed attention to decorations, scheduling, and guest experiences to create memorable and successful celebrations.
- Handling incoming and outgoing calls, serving as the primary point of contact for inquiries, and ensuring clear and professional telephone interactions.
Education
Bachelor of Arts - Criminology And Public Administration
University of South Florida
Tampa, FL12.2024
Associate of Arts - Criminal Justice
Pasco Hernando State College
New Port Richey07.2022
High School Diploma -
Hudson High School
Hudson, FL06.2019
Skills
- Operations Management
- Budget Administration
- Project Planning
- Crisis Management
- Disaster Planning
- Resource Coordination
- Emergency Response Coordination
- Critical Thinker
- Self- Motivated
Certification
- Certified Professional Development Series, FEMA - December, 2022
Timeline
Joint Operations Coordinator
Pasco County Sheriff's Office
11.2021 - Current
Jail Control Room Operator
G4S Secure Solutions
08.2020 - 09.2021
Customer Service Specialist
Farrell Roofing
05.2018 - 07.2020
Event Coordinator
Columbian Event Center
08.2017 - 07.2020
Bachelor of Arts - Criminology And Public Administration
University of South Florida
Associate of Arts - Criminal Justice
Pasco Hernando State College
High School Diploma -
Hudson High School