Kaitlyn Wiltshire
St. Petersburg,FL
Summary
Proactive and adaptable professional with a proven track record at TeamViewer in streamlining training processes and enhancing learning experiences. Skilled in Microsoft Office and exceptional written and verbal communication, I excel in problem-solving and improving customer service standards. Demonstrated ability to mentor and develop teams, driving continuous improvement and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Learning and Development Intern
TeamViewer
05.2024 - Current
- Streamlined training processes by identifying areas of improvement and implementing targeted solutions.
- Evaluated training effectiveness through feedback analysis, resulting in ongoing program improvements.
- Coordinated special events such as guest speaker sessions to enhance employee learning experiences beyond the classroom setting.
- Developed lesson plans and instructional materials for continuous learning training courses.
Front Desk Receptionist
Woodhouse Day Spa
02.2022 - 04.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings and training.
Cashier
Safe Harbor Marinas
06.2019 - 09.2021
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Business Management
University of South Florida
Tampa, FL12-2024
Skills
- Verbal and written communication
- Problem-solving abilities
- Adaptability
- Microsoft Office and Google Suite
- Customer Service
- Time Management
Accomplishments
Presented with the Young Talent Award at TeamViewer for being a dynamic member of the training team and contributing to organizational success.
Kaitlyn-Wiltshire
Timeline
Learning and Development Intern
TeamViewer
05.2024 - Current
Front Desk Receptionist
Woodhouse Day Spa
02.2022 - 04.2024
Cashier
Safe Harbor Marinas
06.2019 - 09.2021
Bachelor of Science - Business Management
University of South Florida
Similar Profiles
Kawtar AkkariKawtar Akkari
Enterprise Account Executive at TeamViewerEnterprise Account Executive at TeamViewer
MITCHELL STORMMITCHELL STORM
Intern at TeamViewerIntern at TeamViewer
COLE HICKERSONCOLE HICKERSON
Marketing Development Representative at TeamViewerMarketing Development Representative at TeamViewer
PATRICK MCCRAY JRPATRICK MCCRAY JR
Customer Support Specialist at TeamViewerCustomer Support Specialist at TeamViewer
Madison SpicerMadison Spicer
Bartender at Billy's Stone CrabBartender at Billy's Stone Crab