Kaitlyn Yates
Ogdensburg
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
2
2
years of professional experience
Work History
Front of House Employee
The Quarry Grill
10.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Established welcoming atmosphere by greeting each guest warmly.
Head Food Runner
Lafayette House
03.2023 - 08.2024
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
Shift Lead
Walgreens
01.2023 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
High School Diploma -
Wallkill Valley Regional High School
Hamburg, NJ06-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Cash handling proficiency
- Attention to detail
- Time management
- Food allergy awareness
- Training and mentoring
- Adaptability and flexibility
Languages
English
Native or Bilingual
Timeline
Front of House Employee
The Quarry Grill
10.2024 - Current
Head Food Runner
Lafayette House
03.2023 - 08.2024
Shift Lead
Walgreens
01.2023 - 10.2023
High School Diploma -
Wallkill Valley Regional High School
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