Kaitlyn Yearwood
Indianapolis,IN
Summary
Proven leader in business administration and customer relationship management, with a track record of enhancing operational efficiency, sales, and customer retention at Pots & Pans Pie Co. Excelled in project management and staff motivation, driving significant improvements in workflow planning and financial administration. Demonstrated expertise in process automation and quality management, ensuring top-tier service and profitability.
Overview
9
9
years of professional experience
Work History
General Manager
Pots & Pans Pie Co
04.2023 - Current
- Implemented operational strategies to increase production efficiency allowing business to run at full capacity to meet customer demand.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures, and POS systems.
- Orchestrated positive customer experiences by overseeing every area of Front of House operations.
- Maintained inventory and purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Built and leveraged community relationships to drive business and maximize catering programs, special events, and local donations.
- Provide resolutions to customer complaints while keeping the voice of the business and providing best experience for customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Front of House Manager
Pots & Pans Pie Co
05.2021 - 04.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Motivated staff to perform at peak efficiency and quality.
- Collaborated with Kitchen Manager to create seasonal menus and promotional offers.
- Performed cash handling activities and secured weekly bank deposits.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Representative
Pots & Pans Pie Co.
09.2020 - 05.2021
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Travel & Accounting Administrator
HighPoint Digital
04.2018 - 03.2022
- Prepared accurate cash flow reports.
- Reported on status of accounts payable and accounts receivable.
- Completed bi-weekly payroll for 300+ employees.
- Improved finance operations by digitizing accounts payable and employee expenses
- Processed bi-weekly expense report verification for 300+ employees to ensure compliance with government regulations.
- Assisted employees with travel needs to ensure not only government compliance, but also alleviate stress on employees.
HR Generalist
HighPoint Digital
06.2015 - 04.2018
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and monitored employee recognition programs.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
Education
Bachelor of Arts - Theatre Education
Indiana University
Bloomington, IN12.2013
Skills
- Project Management
- Customer Retention
- Business Administration
- Customer Relationship Management
- Financial Administration
- Process Automation
- Quality Management
- Operations Oversight
- Schedule Management
- Workflow Planning
- Staff Supervision
- Staff Motivation
- Data review
Timeline
General Manager
Pots & Pans Pie Co
04.2023 - Current
Front of House Manager
Pots & Pans Pie Co
05.2021 - 04.2023
Customer Service Representative
Pots & Pans Pie Co.
09.2020 - 05.2021
Travel & Accounting Administrator
HighPoint Digital
04.2018 - 03.2022
HR Generalist
HighPoint Digital
06.2015 - 04.2018
Bachelor of Arts - Theatre Education
Indiana University
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