Kaitlyne Nash
Lincoln,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Project Specialist
NRC Health
11.2020 - Current
- Reported regularly to managers on project progress and technical problems.
- Currently working with 200+ health systems to help launch and manage their Transparency efforts, including star ratings and online reputation monitoring.
- Work with major health systems at a time spanning across their patient experience, marketing, web/tech, and data teams.
- Familiar with API Integrations, XML Data, JSON Configurations and Schema markup to help our clients leverage our solution to maximize SEO performance for their websites.
Implementation Specialist
NRC Health
09.2017 - 11.2020
- Ensured each customer experience was exceptional while leading new and existing clients through technical implementation process
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Worked with all aspects of survey administration and data collection.
- Communicated internally and externally to ensure successful and timely project configuration.
- Responsible for documenting and communication of project status, data requirements, configurations, and logistical issues with customers.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Funds Transfer Specialist
American National Bank
09.2015 - 09.2017
- Ensure all required information on the wire was complete and accurate.
- Understood the necessary components of international wire transfers.
- Contacted customers and/or business units when required.
- Identified and reported all suspicious activity to meet compliance regulations and avoid compromising the integrity of the bank and customers.
- Communicated effectively across all areas to assist in understanding the wire process.
- Maintained a strong working knowledge of all wire procedures and compliance regulations such as Reg E, Travel Rules, Privacy and Bank Secrecy Act and Office of Foreign Assets Control.
Loan Officer
American National Bank
01.2014 - 09.2015
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained strict confidentiality of bank records and client information.
- Determined all applicable ratios and metrics and set up payment plans.
- Operate in compliance with laws and regulations and adhered to lending compliance guidelines.
- Monitored pipelines to track and log status of loans.
- Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
Education
Bachelor of Arts - Communications
University of Pittsburgh - Johnstown
Johnstown, PA04.2012
Skills
- Data Management
- Project Management
- Process Improvement
- Data Review
- Microsoft Office
- Customer Service
- Quality Insurance
- Information Security
Timeline
Project Specialist
NRC Health
11.2020 - Current
Implementation Specialist
NRC Health
09.2017 - 11.2020
Funds Transfer Specialist
American National Bank
09.2015 - 09.2017
Loan Officer
American National Bank
01.2014 - 09.2015
Bachelor of Arts - Communications
University of Pittsburgh - Johnstown
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