DANIELLE COX
Bloomington,IL
Summary
Detail-oriented office assistant skilled in data entry, scheduling, and customer service, contributing to streamlined office functions. Background in office administration with a focus on high productivity and task efficiency. Proficient in multitasking and prioritizing workloads, ensuring operational success. Dedicated to fostering positive customer interactions and team dynamics through adaptability and strong communication skills.
Overview
12
12
years of professional experience
Work History
Project Specialist
RANDSTAD
01.2025 - 08.2025
- Managed the end-to-end lifecycle of sensitive Life Policy Notification Packets, ensuring 100% compliance with data privacy standards.
- Conducted database forensic research to identify and recover lost policies for beneficiaries, improving departmental data integrity.
- Authored monthly analytical reports for the New York compliance office to track policy recovery metrics.
- Facilitated hybrid team collaboration using video conferencing platforms to align on project deadlines and deliverables.
- Contract for State Farm
Utility Accounting Specialist
YOUNG AMERICA REALTY
04.2023 - 10.2024
- Executed monthly financial audits to identify billing variances, double-charges, and usage discrepancies across the portfolio.
- Streamlined payment processing for high-volume ACH and paper transactions, achieving daily reconciliation goals.
- Optimized utility workflows by coordinating setup, termination, and service transfers, enhancing operational efficiency with major providers.
- Administered digital record management for billing cycles, facilitating secure access for tenants and property owners.
Account Auditor & Resident Liaison
YOUNG AMERICA REALTY
02.2015 - 04.2023
- Performed rigorous lease audits to ensure financial accuracy of rent, utilities, and multi-party sublease agreements.
- Developed strategic payment plans for high-balance accounts, contributing to reduced outstanding receivables.
- Coordinated rental payments through diverse funding sources, facilitating complex financial transactions.
- Acted as the primary stakeholder contact, facilitating communications between owners, maintenance, and residents.
1st Party Collections (Dish Network)
AFNI
03.2013 - 02.2015
- Negotiated payment plans and collected past-due balances for Dish Network accounts, enhancing cash flow.
- Managed revenue recovery and negotiated accounts for major telecommunications client, ensuring timely resolution.
- Executed daily tasks with precision and speed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Applied Science -
Joliet Junior College
Joliet, ILSkills
- Project coordination
- Accounts receivable and payable
- Invoice and payment processing
- Bank reconciliation
- Financial auditing
- Contract analysis and preparation
- Dispute and debt resolution
- Regulatory and data privacy compliance
- Digital record management
- Analytical reporting and data analysis
- Process optimization
- Quality assurance
- Customer relationship management
- Client advocacy
- Issue resolution
- Team collaboration
- Stakeholder communication
- Problem solving
- Time management
- Attention to detail
- Verbal and written communication
- Negotiation techniques
- Conflict resolution
- Google Workspace proficiency
- Microsoft Office proficiency
- DocuSign usage
- Spreadsheet management
- Data archiving and file organization
- Clerical and administrative support
- Logistics coordination and mail handling
- Call handling and multi-line phone proficiency
- Appointment scheduling
- Office supplies management
Education Licensing
- Associate of Applied Science, Joliet Junior College
- Licensed Illinois Real Estate Leasing Agent
Timeline
Project Specialist
RANDSTAD
01.2025 - 08.2025
Utility Accounting Specialist
YOUNG AMERICA REALTY
04.2023 - 10.2024
Account Auditor & Resident Liaison
YOUNG AMERICA REALTY
02.2015 - 04.2023
1st Party Collections (Dish Network)
AFNI
03.2013 - 02.2015
Associate of Applied Science -
Joliet Junior College