Emmanuel Okotete
Summary
Well organized and detail-driven professional with a background in project coordination and customer service. Showcasing experience in strong problem-solving, communicating internally and externally and computer literacy throughout my career. Proficient at managing duties, verifying information and providing effective support to the team.
Overview
3
3
years of professional experience
Work History
Project Specialist
Telcom Construction
Blaine, MN
05.2025 - Current
- Led productive meetings with supervisors to discuss projects and exchange key details regarding insufficient information.
- Used FieldCheck to identify any conflicting information and to ensure accuracy of asbuilt markups. This allowed me to prevent future roadblocks and issues.
- Transferred field asbuilt markups onto running asbuilts demonstrating accuracy and being detail-oriented to ensure correct documentation and billing.
- Assisted team members by clarifying project details and sharing examples.
Customer Service and Finished Operator
Cypress Multigraphics
Brooklyn Center, Minnesota
02.2023 - 07.2024
- Monitored orders through production cycle and updated customers on production stages. This led to increasing customer satisfaction.
- Resolved customer complaints in an timely manner.
- Partnered with supervisors to improve workflow efficiency and production cycle.
- Communicated with customers via telephone and email about order status, pricing, and artwork, promoting healthy relationships.
- Received numerous purchase orders from customers and accurately reviewed information before approval.
- Held weekly meetings with the team discussing production progress, material, expedited requests and other important information.
Education
Bachelor of Science - Business Administration
Winona State University
Winona, MN05-2019
Skills
- Project coordination
- Administrative support
- Systems: CRM, ERP
- Project and Product management
- Attention to Detail
- Time Management
- Problem Solving
- Proactive Communication
- Leadership & Team Support
- Advanced Organization
ACHIEVEMENTS
- Founded Sigma Alpha Epsilon Fraternity at Minnesota State University Mankato.
- Designed a template for whiteboard meetings for Project Specialists.
- Earned Deans list honors
Timeline
Project Specialist
Telcom Construction
05.2025 - Current
Customer Service and Finished Operator
Cypress Multigraphics
02.2023 - 07.2024
Bachelor of Science - Business Administration
Winona State University