Sarah Thompson
Georgetown,TX
Summary
As a project specialist with 7 years of management experience, seeking an opportunity that will allow me to utilize my skills and knowledge. I have exceptional customer relationship management, strong multi-tasking skills, and the ability to quickly adapt to new environments. Passionate about delivering solutions that meet the needs of our clients and partners, and that contribute to the security and advancement of our nation.
Overview
12
12
years of professional experience
Work History
Project Specialist
Ultra Intelligence & Communications
03.2020 - Current
- Create, research, track and deliver quotes from customer/vendors
- Handle customers communication
- Stay in close contact with stakeholders for every project
- Perform heavy data entry to run weekly reports on projects budgeted
- Run query reports using CostPoint, Deltek, TeamTrack, Cognos, Excel, Word, Adobe Pro and Nitro
- Create and handle project deliveries including documentation, SW, shipping
- Create and submit each employee's expense authorization and reports
- Work closely with the security team to ensure employee's authorization requests (VARs) were in place before travel
- Ensure clearances were cleared with on-site POC's.
Customer Service Team Lead
St. David's Outpatient Rehab
11.2017 - 03.2020
- Managed front office functions including check in and out, scheduling, insurance verification, per-registration with pricing, authorization, and answering phones in a fast-paced environment
- Communicated with patients, physician assistants, and doctors daily with a strong understanding of medical terminology
- Trained new staff
- Assisted in educating registration staff of changes pertinent to their roles
- Maintained patient confidentiality and HIPAA compliance
- Assisted with explanation of benefits and recorded co-pays
- Managed patient accounts by obtaining and updating personal demographics and financial information while using appropriate coding
- Maintained QA statistics such as patient wait times and reported results to supervisor
- Recognized by executive team for helping Outpatient Rehab department by implementing best transition to ICD-10 within the Austin area
- Acknowledged by management team for assistance in developing price rates for all managed and commercial payers.
Admissions/Registrar/PB X Operator
St. Davids RRMC
10.2012 - 11.2017
- Cross-trained as registrar in several departments including: ER, main admissions /front desk, Sleep Lab Department, outpatient surgery and Outpatient Cardiac Rehab/ Therapy
- Communicated with patients to provide company overview, insurance coverage details, financial responsibility, and overview of Patient Assistance Program
- Secured signatures for treatments, release of medical information, insurance benefits, and payment of services
- Managed patient accounts by obtaining, recording, and updating personal and financial information
- Worked closely and professionally with nursing and ancillary departments
- Ordered supplies based on stock quantities, expected usage, and budget limitations
- Filed and maintained academic documents electronically.
Education
Some College (No Degree) -
McMurry University
Abilene, TXHigh School Diploma -
Round Rock High School
Round Rock, TX2007
Skills
- Customer Relationship Management
- Organizational Development
- Team Building
- TEAMS
- Microsoft Word
- Excel
- Adobe Pro & GoNitro
- Time Management
- DOD Clearance
- Documentation Management
- Work Planning and Prioritization
- Relationship Building
- Detail Oriented
- Documentation And Reporting
- Staff Management
- Performance monitoring
- Stakeholder Relations
- Project Coordination
- Flexible and Adaptable
- Schedule Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Specialist
Ultra Intelligence & Communications
03.2020 - Current
Customer Service Team Lead
St. David's Outpatient Rehab
11.2017 - 03.2020
Admissions/Registrar/PB X Operator
St. Davids RRMC
10.2012 - 11.2017
Some College (No Degree) -
McMurry University
High School Diploma -
Round Rock High School
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