Kaitlynn Bushong
Fordland,Missouri
Summary
Reliable, trustworthy, and passionate individual looking for the opportunity to make a difference. With almost ten years of insurance industry experience, I have gained knowledge and skills as an Underwriter and Quality Analyst. I enjoy working with my peers and agents. I take pride in building a profitable book of business and creating a smooth process and experience for our clients.
Overview
9
9
years of professional experience
Work History
Quality Analyst II – Personal Lines and Commercial Lines
American National Insurance Company
07.2022 - Current
- Responsible for testing system functionality and reporting any system outages to developers
- Responsible for collaborating with team members and looking for opportunities for system enhancements
- Accountable for completing the test cases assigned to me accurately and by a date goal that has been assigned to me
- Responsible for testing forms organized by state compliance, using PL101s to review and organize the policy type, form type, edition date, and variable print data
- Assisted the Home Production Team and recreated problems that were found in the production environment after development has submitted code changes
- Assisted the rating team and confirmed accurate rates for each state and line of business before the state is released to production
Personal Lines Underwriter II
American National Insurance Company
06.2019 - 07.2022
- Responsible for assessing risks and determining eligibility
- Responsible for building lasting relationships with agents
- Responsible for answering agent emails and phone calls in a timely manner
- Experienced in analyzing and explaining insurance policy language and guidelines to agents
- Responsible for completing daily queue items for new business and renewal business, and for reviewing inspections within the appropriate date goal assigned to me
- Assisted the Southwest region of the United States in monitoring wildfires
- Experienced with making decisive risk selections within authority limits to approve, refer, or reject all transactions
CIF Associate Underwriter II
American National Insurance Company
10.2015 - 06.2019
- Responsible for processing incoming referrals in a timely manner that pertains to personal client information
- Responsible for handling agent phone calls and emails and guiding them to the correct solution, to meet client needs
- Assisted other individuals within the CIF department and other departments, to balance workflow
- Ability to research state-specific guidelines and answer agent inquiries
- Skilled to make independent decisions regarding rating of policies/accounts and discount eligibility using state rating manuals and underwriting processes
Education
Bachelor of Arts - Healthcare Management
Columbia College
Columbia, MO08.2018
Associate of Science - Business Administration
Columbia College
Columbia, MO05.2017
Skills
- Accountability
- Time Management and Organization
- Verbal and Written Communication
- Decision Making
- Research and Analysis
- Problem Solving
Timeline
Quality Analyst II – Personal Lines and Commercial Lines
American National Insurance Company
07.2022 - Current
Personal Lines Underwriter II
American National Insurance Company
06.2019 - 07.2022
CIF Associate Underwriter II
American National Insurance Company
10.2015 - 06.2019
Bachelor of Arts - Healthcare Management
Columbia College
Associate of Science - Business Administration
Columbia College
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