Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Soto

North Brookfield,MA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

21
21
years of professional experience

Work History

Commercial Lines Service Rep

MAPFRE Insurance
Webster, MA
07.2018 - Current
  • Handle agency split
  • Daily error reports
  • Assist team mates

Premium Accounting Service Rep

MAPFRE Insurance
Webster, MA
04.2012 - 07.2018
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Resolved customer complaints promptly and efficiently.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Resolved customer concerns with friendly and knowledgeable service.

Billing Customer Service Representative

MAPFRE Insurance
Webster , MA
03.2003 - 04.2011
  • Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
  • Processed payments received from customers by mail or online banking systems.
  • Maintained accurate records of customer interactions and transactions.

Education

High School Diploma -

Bay Path Regional Vocational Technical High School
Charlton, MA
06-1985

Skills

  • Organized
  • Accountability
  • All work completed timely

Timeline

Commercial Lines Service Rep

MAPFRE Insurance
07.2018 - Current

Premium Accounting Service Rep

MAPFRE Insurance
04.2012 - 07.2018

Billing Customer Service Representative

MAPFRE Insurance
03.2003 - 04.2011

High School Diploma -

Bay Path Regional Vocational Technical High School

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Sheila Soto