TATIANA LAURENCEAU
Covington,GA
Summary
Dynamic and versatile professional with over five years of cross-functional experience, highly adaptable, and results-oriented, with proven success in sales, customer service, and team management. Recognized for consistently delivering outstanding client experiences, enhancing team effectiveness, and contributing to sustainable business growth. Adept at identifying opportunities, solving complex problems, and executing strategies in high-pressure, fast-moving environments. A natural collaborator and leader with a strong work ethic, positive attitude, and commitment to continuous learning. Eager to bring value to any organization through a proactive, goal-driven approach, and a passion for excellence.
Overview
12
12
years of professional experience
Work History
Commercial Lines Customer Service Rep, Senior
Progressive Insurance
Covington, GA
06.2022 - Current
- Prepared quotes, endorsements, binders of insurance, policies, invoices, and other documents related to the processing of commercial lines business.
- Reviewed and analyzed commercial lines insurance applications for accuracy and completeness.
- Reviewed and processed all claims for commercial policies to ensure accuracy, timeliness and compliance with applicable laws.
- Reviewed and processed prior authorization requests for accuracy, completeness, and compliance with established guidelines.
- Provided technical support on complex issues related to commercial lines products including endorsements, exclusions and riders.
Mobile Sales Executive
AT&T
03.2019 - 06.2021
- Drove consistent revenue growth by executing targeted sales strategies from lead generation through closing using Salesforce CRM.
- Partnered with sales leadership in weekly meetings to analyze performance metrics and develop methods to overcome objections and sales barriers.
- Maintained comprehensive records of customer interactions, inventory levels, and marketing efforts to align with organizational goals.
- Mentored new sales associates on product knowledge, incentive programs, and effective selling techniques, contribution to improved customer satisfaction and team performance.
Service Manager
Wells Fargo
06.2015 - 02.2019
- Oversaw daily branch operations, ensuring exceptional customer service and adherence to banking regulations and procedures.
- Guided clients through processes including account opening/closures, loan applications, and enrollment in financial products.
- Audited teller transactions for accuracy and compliance, and conducted daily cash drawer reconciliations and deposits.
- Acted as a knowledge resource for staff on bank products and escalated service issues, resolving customer concerns with professionalism and accuracy.
Senior Customer Service Representative
Enterprise Rent-A-Car
10.2013 - 10.2015
- Promoted to team lead based on strong performance and ability to remain composed under pressure in high-volume environments.
- Processed payments and managed reservations via phone, email, and in-person interactions with efficiency and professionalism.
- Trained and coached new hires on service protocols and customer interaction strategies, improving overall service quality scores.
- Resolved escalated customer concerns by applying company policies and maintaining a high standard of customer care.
Education
High School Diploma -
NEWTON HIgh School
Covington, GA05-2010
Some College (No Degree) - Accounting and Business Management
Georgia Piedmont Technical College
Clarkston, GASkills
- Salesforce CRM
- Microsoft Office Suite
- Banking procedures
- Sales funnel management
- Loan application processing
- Quality assurance scoring
- Account setup
- Closure
- Verbal communication
- Written communication
- Problem solving
Timeline
Commercial Lines Customer Service Rep, Senior
Progressive Insurance
06.2022 - Current
Mobile Sales Executive
AT&T
03.2019 - 06.2021
Service Manager
Wells Fargo
06.2015 - 02.2019
Senior Customer Service Representative
Enterprise Rent-A-Car
10.2013 - 10.2015
High School Diploma -
NEWTON HIgh School
Some College (No Degree) - Accounting and Business Management
Georgia Piedmont Technical College
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