Open To Work
Kaitlynn Kunkel
Tioga,ND
Summary
Dynamic customer service professional with expertise in inventory management and customer service excellence. Proven success in executing data entry, resolving inquiries, and ensuring timely product delivery, fostering a collaborative environment that enhances team performance and operational accuracy while still delivering outstanding customer service.
Overview
13
13
years of professional experience
Work History
Warehouse/driver
DNOW L.P.
Tioga, ND
02.2025 - 04.2026
- Picked, packed, and staged daily orders to ensure timely delivery and fulfillment.
- Facilitated warehouse efficiency by ensuring safe material handling and timely route deliveries.
- Maintained accurate shipping and receiving records to support operational integrity.
- Executed precise data entry for material movements and sales orders, improving accuracy in warehouse operations.
- Conducted daily inventory cycle counts, resolving discrepancies to uphold accuracy.
- Organized and maintained shipping documentation and daily paperwork, ensuring compliance and accessibility.
Banker
Bank of tioga
04.2024 - 02.2025
- Processed customer transactions accurately, ensuring strict confidentiality standards.
- Resolved customer issues promptly, contributing to increased satisfaction and loyalty.
- Educated clients on product offerings and benefits, enabling informed decision-making.
- Maintained data integrity by entering and updating client account information in banking systems.
- Balanced cash drawers and assisted with daily system reconciliations for accurate financial reporting.
- Collaborated with team to enhance customer service experience and address client needs.
- Delivered professional service while addressing account inquiries and needs.
- Supported branch operations by adhering to banking procedures with attention to detail.
Warehouse Associate
Wallwork truck center
07.2023 - 04.2024
- Operated forklift and warehouse equipment to move large and heavy items safely
- Picked, packed, and delivered parts to local diesel service providers, ensuring timely service
- Maintained accurate inventory records and conducted routine count verification to uphold inventory integrity
- Verified and received incoming inventory, ensuring accuracy before system entry
Cable & Harness Technician
Northrop Grumman
New Town, ND
01.2022 - 07.2023
- Assembled aerospace cable harnesses in accordance with detailed specifications and blueprints
- Ensured compliance with quality standards and maintained attention to detail in regulated manufacturing environment
- Oversaw tool inventory management and maintained organized, damage-free workspaces to support operational efficiency
Customer Service Manager
Walmart
03.2017 - 12.2021
- Managed customer service team to ensure high-quality support.
- Trained staff on effective communication and problem-solving techniques to enhance customer interactions.
- Monitored staff performance to uphold customer service standards and identify areas for improvement.
- Collaborated with department managers to resolve customer issues promptly.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Acted as key liaison between associates and management to facilitate communication and resolve issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Supervised and coordinated up to 30 associates per shift, including scheduling and break coverage
- Supported asset protection efforts and inventory recovery
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
HIGH SCHOOL DIPOMA -
Galena High School
Galena, AK05-2015
Skills
- Customer service and support
- Issue resolution
- Time management
- Organization skills
- Data entry and records management
- Team coordination
- Microsoft Office
- Confidential information handling
- Cash handling
- Inventory control and cycle counts
- Logistics support
- Forklift operation
- SAP ERP proficiency
- Relationship management
- Communication skills
- Attention to detail
- De-escalation
- Phone operations
- CRM proficiency
- Computer proficiency
Timeline
Warehouse/driver
DNOW L.P.
02.2025 - 04.2026
Banker
Bank of tioga
04.2024 - 02.2025
Warehouse Associate
Wallwork truck center
07.2023 - 04.2024
Cable & Harness Technician
Northrop Grumman
01.2022 - 07.2023
Customer Service Manager
Walmart
03.2017 - 12.2021
HIGH SCHOOL DIPOMA -
Galena High School