Kaitlynn Patchell
Brewer
Summary
Motivated Certified Clinical Medical Assistant with experience in both hospital and telehealth settings, specializing in patient assessment, EHR documentation, medication support, and care coordination. Skilled in fostering patient relationships, assisting providers, and supporting team communication in fast-paced environments. Currently pursuing an Associate of Science in Nursing at Beal University with the goal of advancing into a registered nurse role on the Med-Surg unit.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
OpenLoop Health
09.2023 - Current
- Coordinated specialty testing, consultations, patient registration, and scheduling as liaison between patients and physicians.
- Confirmed medication compliance, processed prescription refills, and documented interventions from provider care plans.
- Reconciled EHR data by accurately documenting patient encounters, treatments, procedures, education, and follow-up calls.
- Assisted patients and team members with videoconference technology to support seamless virtual care delivery.
- Directed incoming calls and correspondence to appropriate staff to maintain workflow efficiency.
- Supported administrative and operational functions as assigned.
Certified Clinical Medical Assistant
Acadia Hospital
10.2020 - 09.2023
- Obtained and documented patient medical history, vital signs, medications, allergies, and presenting symptoms during intake.
- Prepared and administered medications, collected lab specimens, and performed diagnostic tests including EKGs.
- Assisted physicians by completing clinical procedures and gathering patient data for interpretation.
- Prepared, sanitized, and restocked exam rooms and equipment to maintain infection control standards.
- Answered and directed telephone calls, providing office information and patient support.
- Trained and oriented new staff on clinical procedures and hospital policies.
City Operation Manager
Jurny Airbnb
08.2018 - 07.2020
- Supervised operations staff and ensured compliance with company policies and procedures.
- Developed and implemented systems to improve operational quality, efficiency, and service delivery.
- Managed inventory and supply chain operations to achieve timely and accurate fulfillment.
- Led hiring, onboarding, and training of new team members to meet business requirements.
- Fostered effective communication between staff and leadership, reducing miscommunication and delays.
- Created strategies to maximize customer satisfaction and enhance overall client experience.
- Identified and resolved unsafe, unauthorized, or ineffective practices to maintain compliance and safety.
Education
Associate of Science - Nursing
Beal University
Bangor, ME02-2026
No Degree - Certified Clinical Medical Assistant
Northeast Technical Institute
Bangor08-2021
Skills
- Patient assessment (vital signs, history, medication reconciliation)
- Specimen collection and diagnostic testing (labs, EKGs)
- Electronic Health Record (EHR) documentation and data accuracy
- Care coordination, scheduling, and patient education
- Telehealth technology and virtual patient support
- Medication preparation, administration assistance, and compliance monitoring
- Clinical environment preparation, infection control, and safety practices
- Team communication, training, and workflow optimization
Accomplishments
- Precepted and trained new staff at Acadia Hospital.
- Recognized for strong patient communication and teamwork.
- Supported telehealth process improvements at OpenLoop Health.
Certification
- Basic Life Support (BLS), AHA — Current
- Certified Clinical Medical Assistant (CCMA) — Current
Timeline
Certified Clinical Medical Assistant
OpenLoop Health
09.2023 - Current
Certified Clinical Medical Assistant
Acadia Hospital
10.2020 - 09.2023
City Operation Manager
Jurny Airbnb
08.2018 - 07.2020
Associate of Science - Nursing
Beal University
No Degree - Certified Clinical Medical Assistant
Northeast Technical Institute
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