Kaitlynn Phillips
Charlotte,NC
Summary
Accomplished Title Clerk and Office Assistant with a proven track record at Mazda of South Charlotte and The Blushing Bakeshop, adept in title processing and enhancing office efficiency. Expertise in managing high-volume workloads and resolving complex customer issues, leveraging skills as a North Carolina Notary Public and exceptional organizational abilities to boost client satisfaction and streamline operations.
Overview
8
8
years of professional experience
Work History
Title Clerk
Fields Mazda
08.2019 - 03.2020
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Worked with partnered dealerships to ensure seamless trades between dealers
- Deposited and cut checks while maintaining balanced accounts
Title Clerk
Mazda of South Charlotte
10.2018 - 08.2019
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
Office Assistant/Marketing Manager
The Blushing Bakeshop
02.2012 - 06.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and client inquiries.
- Planning and hosting of special events, industry conferences, and trade shows
Education
Cosmetology License - Cosmetology
Paul Mitchell The School Gastonia
Gastonia, NC03-2013
Skills
- North Carolina Notary Public
- Title processing
- File Management
Timeline
Title Clerk
Fields Mazda
08.2019 - 03.2020
Title Clerk
Mazda of South Charlotte
10.2018 - 08.2019
Office Assistant/Marketing Manager
The Blushing Bakeshop
02.2012 - 06.2016
Cosmetology License - Cosmetology
Paul Mitchell The School Gastonia
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