Kaitlynn Reyes
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. 3 years of Customer Service related experience.
Overview
3
3
years of professional experience
Work History
Barista
AmeriBrunch Cafe
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Hostess
Mercato Della Pescheria
03.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Beauty Advisor
Sephora
06.2021 - 03.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Listened to customer needs and desires to identify and recommend optimal products.
Hostess
IHOP
07.2020 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV04.2018
Skills
- Adequate
- Customer Service
- Staff Training
- Customer Consulting
- Problem-Solving Ability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
AmeriBrunch Cafe
05.2023 - Current
Hostess
Mercato Della Pescheria
03.2022 - 12.2022
Beauty Advisor
Sephora
06.2021 - 03.2022
Hostess
IHOP
07.2020 - 12.2020
High School Diploma -
Desert Pines High School
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