Kaitlynn Stovall
Montgomery,AL
Summary
Detail-oriented Administrative Support Specialist with 5+ years of experience in office administration, customer service, billing, claims resolution, and multi-channel communication. Proven ability to manage administrative workflows, process payments and invoices, maintain accurate records, and support internal operations. Skilled in handling high-volume environments while maintaining attention to detail and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Alabama Graphics
Montgomery, AL
01.2024 - Current
- Manage front-desk operations and provide administrative support to internal teams.
- Process invoices, customer billing, and payment transactions accurately.
- Handle order intake for office supplies and coordinate fulfillment with internal departments.
- Maintain up-to-date customer records and financial documentation.
- Support in-person, email, and phone inquiries with a focus on professionalism and efficiency.
Senior Customer Service Support Representative
Edfinancial Services
Remote
01.2022 - 12.2023
- Assisted with loan servicing administration, payment plans, account updates, and forgiveness inquiries.
- Handled over 150 daily customer inquiries through phone, email, and chat.
- Processed and reconciled debit card payments and performed database updates.
- Conducted account audits using the National Student Loan Database.
- Provided detailed administrative support to escalation teams for complex cases.
Health Insurance Customer Support Specialist
Ambetter Health
Remote
11.2020 - 11.2021
- Assisted policyholders with insurance plan inquiries, claims processing, and payment issues.
- Investigated claim disputes and collaborated with internal departments for resolution.
- Maintained compliance with HIPAA standards during all communications.
- Supported pharmacy authorization processes and facilitated account reconciliations.
Education
Associate of Science - Nursing
Trenholm State Community College
05.2027
High School Diploma - undefined
Jefferson Davis High School
05.2018
Skills
- Office Administration & Support
- Billing, Invoicing & Payment Processing
- CRM Systems & Data Entry (Salesforce, Epic)
- Claims entry and documentation
- Scheduling & Calendar Management
- Microsoft Office Suite (Word, Excel, Outlook)
- HIPAA Compliance & Confidentiality
- Customer Service & Conflict Resolution
- Time Management & Organization
- Multi-Channel Communication (Phone, Email, Chat)
Timeline
Customer Service Specialist
Alabama Graphics
01.2024 - Current
Senior Customer Service Support Representative
Edfinancial Services
01.2022 - 12.2023
Health Insurance Customer Support Specialist
Ambetter Health
11.2020 - 11.2021
Associate of Science - Nursing
Trenholm State Community College
High School Diploma - undefined
Jefferson Davis High School