Kristi Alford
Sanford
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
28
28
years of professional experience
Work History
Marketing & Customer Service Associate
Jersey Mike’s Subs
01.2022 - Current
- Support in-store and community outreach marketing to drive customer engagement and client promotions/specials
- Provide friendly, high-quality customer service in a fast-paced retail environment
- Assist customers with questions and concerns; ensure accurate product/service information
- Contribute to a positive customer experience by supporting daily store operations and service standards
Scheduling Coordinator / Customer Service / Office Manager
CFPM LLC Property Management
01.2007 - 01.2017
- Managed property maintenance scheduling and coordinated customer service requests for property-related needs
- Served as primary point of contact for clients/tenants, ensuring issues were addressed efficiently
- Ensured timely follow-up and improved issue resolution by reducing wait times
- Improved customer satisfaction by ensuring support for client issues and streamlining resolution communication
- Supported daily office operations, maintaining organized records and reliable workflows
Customer Service Representative (Mortgage Provider)
Ocwen
01.1999 - 01.2001
- Assisted customers with mortgage-related questions and account support while maintaining confidentiality
- Provided clear, professional communication and documented customer interactions accurately
- Supported timely resolution of customer concerns by improving follow-through and reducing delays
Skills
- External Customer Support (Phone/Email/In-Person)
- Customer Service & Relationship Building
- Issue Resolution & Client Advocacy
- Conflict Resolution & De-escalation
- Scheduling & Coordination
- Office Administration & Support
- Document Management & Data Entry
- Process Follow-Through & Timeliness
- Communication (clear updates, accurate information, professionalism)
- Basic Intake/Triage of Requests & Escalation Support
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Customer complaint resolution
- Complex Problem-solving
Highlights / Achievements
- Reduced wait times through improved scheduling, communication, and follow-up
- Improved customer satisfaction by ensuring issues were supported and resolved efficiently
- Faster resolutions by strengthening internal coordination and client updates
Timeline
Marketing & Customer Service Associate
Jersey Mike’s Subs
01.2022 - Current
Scheduling Coordinator / Customer Service / Office Manager
CFPM LLC Property Management
01.2007 - 01.2017
Customer Service Representative (Mortgage Provider)
Ocwen
01.1999 - 01.2001