LOURDES LOPES
Edison,NJ
Summary
Customer Support and Marketing Professional with over 3 years of experience in customer service, back-office operations, sales support, and marketing. Skilled in resolving customer concerns through phone, email, chat, and in-person support while delivering an excellent customer experience. Experienced with Salesforce CRM, Microsoft Office, data entry, documentation, and problem resolution. Strong communicator with a proven ability to multitask, build customer relationships, and support business growth.
Overview
6
6
years of professional experience
Work History
Marketing & Customer Service Associate
Center Point
Edison, NJ
08.2025 - Current
- Handle all customer service inquiries through phone, email, chat, and in person.
- Answered marketing-related questions, providing product and service information to enhance customer understanding.
- Recommended solutions tailored to customer needs, contributing to product sales.
- Resolve customer complaints professionally and ensure timely follow-up.
- Collaborated with internal teams to ensure seamless delivery of customer experiences.
- Perform back-office administrative tasks, maintain customer records, and process documentation.
DOT Verification Specialist
First Advantage
01.2025 - 05.2025
- Verified employment records to ensure compliance with DOT/FMCSA regulations.
- Executed back-office documentation and data entry to support verification processes.
- Communicated with employers via phone and email.
- Handled verification requests efficiently
Customer Support Representative
Fidelity National Information Services (FIS)
01.2021 - 01.2023
- Delivered customer support via phone, email, and chat, ensuring timely resolution of inquiries.
- Addressed banking, debit/credit card, and payment inquiries, enhancing customer experience.
- Documented customer interactions and maintained high customer satisfaction.
- Recorded customer interactions to uphold high customer satisfaction standards.
Education
Bachelor of Arts -
University of Mumbai
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute
Skills
- Customer Service
- Back Office Operations
- Salesforce CRM
- Microsoft Office Suite
- Phone, Email & Chat Support
- Customer Relationship Management
- Sales Support
- Marketing Support
- Problem Resolution
Timeline
Marketing & Customer Service Associate
Center Point
08.2025 - Current
DOT Verification Specialist
First Advantage
01.2025 - 05.2025
Customer Support Representative
Fidelity National Information Services (FIS)
01.2021 - 01.2023
Bachelor of Arts -
University of Mumbai
Diploma in Aviation, Hospitality & Travel Management -
Frankfinn Institute