Ashley Miller

• Serve as the main point of contact for the location, assisting customers with self-serve laundry
• Built rapport with new and returning customers, enhancing community relationships
• Completed customer orders by deadline, ensuring satisfaction with additional requests
• Conducted weekly inventory and daily tasks, upholding store cleanliness and standards
• Train new employees on daily duties and required tasks

• Assisted members with their account requests and questions.
• Assisted members with account inquiries, transactions, and service requests using core banking systems.
• Resolved routine issues by researching account activity and clarifying credit union policies.
• Processed deposits, withdrawals, loan payments, and transfers with accuracy and compliance.

• Delivered fast, accurate, friendly service while greeting every customer and team member
• Supported customers in locating products and fulfilling shopping needs
• Restocked checkout lanes to ensure product availability and enhance customer experience with merchandise to ensure availability for customers

Prepare and provide Breakfast for guests.

Ordered Inventory

Cleaned and sanitized Kitchen

Cleaned and prepared rooms for guests

Checked in guests

Resolved guests' issues and requests

• Executed shift tasks to ensure seamless operations
• Prepared food and stocked stations to maintain service efficiency at Coffee Barn and Fizz City
• Cleaned and stocked restrooms, dining area, sales floor, and kitchen to ensure customer satisfaction

• Facilitated enjoyable shopping experiences through product lookup and guided assistance
• Trained new cashiers on register operations and customer service techniques.
• Organized lanes and surrounding aisles by stocking and restocking merchandise efficiently.

• Liaised between internal and external customers to ensure clear communication and address needs
• Managed logistics processes for efficient order fulfillment and required services for orders, seeing each move through from start to finish
• Handled complaints and concerns, facilitating resolution and enhancing customer satisfaction

• Coordinated quarterly training and informational calls for high-profile clients, enhancing client engagement
• Managed small projects while fostering strong client relationships to ensure their needs were met
• Conducted training sessions for new employees to ensure proper onboarding.

• Helped clients schedule appointments and file documents.

• Resolved customer inquiries via calls and emails
• Resolved customer inquiries across phone and email channels with accurate, timely support.
• Processed orders, returns, and account updates while maintaining record accuracy.
• Tracked service requests and followed up to ensure complete issue resolution.

• Resolved escalated issues to customer satisfaction
• Resolved escalated issues, ensuring customer satisfaction and retention
• Liaised between florists/vendors and customers to address and resolve complaints effectively
• Verified florist pricing and addresses for orders to ensure accuracy and timely delivery

• Ordered supplies and conducted inventory for efficient operations.
• Directed daily front-office operations, coordinating patient scheduling, check-in, and call management.
• Oversaw insurance verification, billing workflows, and claim follow-up for accurate reimbursement processing.
• Managed patient records, updating documentation to support compliance and efficient care coordination.