Kaitlynn Wilson
Arkadelphia,AR
Overview
15
15
years of professional experience
Work History
Loan Operations Specialist
Southern Bancorp
Arkadelphia, AR
09.2022 - Current
- Reviewed loan documents and ensured that they met the requirements of applicable laws and regulations.
- Maintained accurate records of all loan transactions for auditing purposes.
- Collaborated with team members in order to properly originate, fund, close, service, renew or modify loans as needed.
- Monitored loan status to ensure compliance with terms of agreement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fraud Operations Specialist
US Bank Home Mortgage
Arkadelphia, AR
02.2022 - 09.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Coordinated with internal teams to investigate suspect transactions and take appropriate action.
- Documented investigative findings in reports.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
Retail Relationship Banker
Citizens Bank
Arkadelphia, AR
05.2019 - 02.2022
- Modified, opened and closed customer accounts.
- Participated in community outreach programs to promote financial literacy initiatives.
- Cross-sold bank products such as savings accounts and certificates of deposit.
- Greeted customers and identified their banking needs.
- Handled cash drawer operations accurately while balancing at the end of the day.
- Provided exceptional customer service to all clients, including resolving inquiries and complaints.
- Assisted customers with online banking services such as setting up accounts, transferring funds, and activating debit cards.
Teller
Bank OZK
Malvern, AR
04.2018 - 05.2019
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Answered customer inquiries regarding bank products and services.
- Verified amounts and integrity of every check or funds transfer.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Built and maintained client relationships through quality, personalized interactions.
Sales Representative
T-Mobile
Arkadelphia, AR
06.2017 - 04.2018
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Produced sales documents, finalized deals and filed records.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Customer Service Representative
SYKES
Malvern, AR
04.2013 - 10.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
Cosmetologist
SmartStyle Hair Salon
Malvern, AR
02.2012 - 04.2013
- Upsold various treatments or packages when appropriate.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Met with customers to discuss style preferences and special requirements before treatment.
- Evaluated client's hair and physical features to determine style and cut plans.
- Shaved, trimmed and shaped beards and mustaches.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Bleached, dyed or tinted hair using applicator or brush.
Cosmetologist
Self Employeed
Arkadelphia, AR
01.2012 - 04.2013
Cashier
Walmart
Arkadelphia, AR
09.2010 - 02.2012
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, and answered questions.
Waitress
Larrys Pizza
Arkadelphia, AR
01.2010 - 05.2010
- Served food and beverages to patrons and confirmed complete orders.
- Replenished beverages when necessary.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Took orders for food and drinks and delivered them to guests.
Education
High School Diploma -
Gurdon High School
Gurdon05-2010
Timeline
Loan Operations Specialist
Southern Bancorp
09.2022 - Current
Fraud Operations Specialist
US Bank Home Mortgage
02.2022 - 09.2022
Retail Relationship Banker
Citizens Bank
05.2019 - 02.2022
Teller
Bank OZK
04.2018 - 05.2019
Sales Representative
T-Mobile
06.2017 - 04.2018
Customer Service Representative
SYKES
04.2013 - 10.2017
Cosmetologist
SmartStyle Hair Salon
02.2012 - 04.2013
Cosmetologist
Self Employeed
01.2012 - 04.2013
Cashier
Walmart
09.2010 - 02.2012
Waitress
Larrys Pizza
01.2010 - 05.2010
High School Diploma -
Gurdon High School