Trena Harden
Athens,AL
Summary
Results-driven Loan Operations Specialist known for strong problem-solving skills and meticulous attention to detail. Expertise in risk assessment and operations management, contributing to streamlined loan processing and compliance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
31
31
years of professional experience
Work History
Loan Operations Specialist
Alabama Money Inc
Athens, AL
11.1993 - 02.2025
- Processed loan applications efficiently, ensuring compliance with regulatory requirements and internal policies.
- Reviewed documentation for accuracy, mitigating risks associated with loan approvals and disbursements.
- Implemented process improvements that reduced turnaround times for loan applications by optimizing documentation review steps.
- Led initiatives to integrate new software tools, improving data management and reporting capabilities within the department.
- Managed escalated issues, providing solutions that maintained positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Athens High School
Athens, ALSkills
- Strong attention to detail
- Loan closing procedures
- Software application proficiency
- Risk assessment
- Credit analysis proficiency
- Document review
- Regulatory compliance awareness
- Loan processing
- Quality control measures
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Operations management
- Customer relationship management (CRM)
Timeline
Loan Operations Specialist
Alabama Money Inc
11.1993 - 02.2025
High School Diploma -
Athens High School