Kaitlynn Woolley
Waller
Summary
Dedicated Telecommunications Trainer with expertise in training development, performance evaluation, and workflow improvement. Proven ability to create impactful training materials and motivate teams to excel in high-pressure environments. My experience and passion for professional development allow me to effectively train others and enhance the overall efficiency of any department.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunications Trainer
Waller County Sheriff's Office
Hempstead
05.2021 - Current
- 5 Years as a Telecommunications Officer.
- Trained numerous new telecommunicators, contributing to their successful career advancements.
- Create and teach classes as needed for my agency.
- Evaluated trainee performance and delivered constructive feedback, fostering skill development.
- Maintained up-to-date records of trainee progress and provided regular updates to the management team.
- Recommended changes to improve existing training processes.
- Developed and designed training materials for new and existing employees, enhancing onboarding and ongoing education.
- Dispatch experience for police, fire department and EMS.
- Completed 476 hours of TCOLE training, gaining essential skills for law enforcement communication.
- Experience with radio communications, answering 911 and non-emergency calls.
- All entries/supplements/modifications/cancelations/validations into the NCIC/TCIC system through OpenFox
- Have utilized many telecommunications systems throughout my career such as Intrado 911, Tyler CAD/RMS/JMS, Southern Software CAD/RMS/JMS, Motorola radio mmc 7500e elite dispatch, Total Response power phone-call handler/supervisor/script builder/administrator/quality assessment, Polaris utility Coreforce bodycam and tracking, Axon Respond etc.
- Motivated to make a difference in the workplace, improve employee morale and workflow.
- Continuously sought opportunities to enhance my skills and contribute more effectively to my profession.
- I have also taken many courses to further my education in my profession such as, Communications Center Liability 3852, New Supervisor 3737, Emergency Medical Dispatch 5310, Cultural Diversity 3939, CPR 3845 etc.
- Created multimedia presentations with PowerPoint.
Education
High School Diploma -
Waller High School
Waller, TX06-2019
Skills
- Training design
- Training programs
- Presentations and demos
- Performance evaluation
- Telecom procedures
- Telecom systems
- Workflow improvement
- Employee discipline
- Crisis management
- Emergency coordination
- Leadership
- Critical thinking
- Radio communication
- Policy enforcement
Certification
- TCIC/TLETS Associate Trainer Certificate 4804, Texas DPS, 2026
- TCOLE Basic Instructor Proficiency Certificate 1014, TCOLE, 2026
- TCIC/NCIC Terminal Agency Coordinator Certificate 3814, Texas DPS, 2023
- Telecommunications Operator License, TCOLE, 2021
- Basic Telecommunicator Certificate, TCOLE, 2022
- Intermediate Telecommunicator Certificate, TCOLE, 2023
- Advanced Telecommunicator Certificate, TCOLE, 2025
Timeline
Telecommunications Trainer
Waller County Sheriff's Office
05.2021 - Current
High School Diploma -
Waller High School