Kaitlynne Heilaman
Shawnee
Summary
Hard-working, highly motivated professional with a Bachelor of Arts in Psychology. Operates well in both individual and team capacities. Strong understanding of fundamentals and experience in handling tasks smoothly and efficiently in various roles. Adapts well to changing processes, programs, and team requirements. Skilled in documentation and patient education, fostering strong connections with diverse populations to support their mental and physical health needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Care Coordinator
Red Rock Behavioral Health Services
03.2025 - Current
- Demonstrates ability to work with diverse populations.
- Completes all required paperwork within set time lines.
- Coordinates needed services including, but not limited to, mental and physical health.
- Maintains effective working relationships and strategic alliances with consumers, other staff, the community, and other non-profit organizations.
- Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment.
- Supports and assists with the facilitation of care plans for consumers.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Participated in community outreach when given the opportunity.
Personal Shopper and Delivery Driver
DoorDash and Uber Eats
04.2020 - Current
- Increased client satisfaction by carefully selecting high-quality products tailored to the unique needs of each client.
- Ensured delivery of products was timely and accurate.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Style Consultant
Target
04.2023 - 09.2023
- Provided personalized style recommendations when prompted.
- Demonstrated excellent customer service skills to develop a strong and loyal clientele.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance.
- Assisted customers in selecting suitable accessories, enhancing overall aesthetics and increasing sales of additional items.
Real Estate Administrative Assistant
Transactions Managed, LLC
09.2021 - 03.2023
- Verified accuracy and completion of Real Estate contract paperwork.
- Entered transaction information, including: client information, contract details, commission payouts, and additional supporting documents into broker compliance software.
- Created marketing pieces for real estate teams, advertising recent transactions and posts to increase engagement.
- Was responsible for strategically scheduling posts to go live at optimal times in order to provide the largest audience visibility and interaction.
Cashier and Apparel Associate
Walmart
03.2019 - 09.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured accurate inventory management.
- Collaborated with colleagues to achieve daily sales goals and complete tasks efficiently.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
Education
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK08-2024
Skills
- Case management
- Documentation
- Patient education
- Planning and Organizational skills
- Patience
- Psychology Knowledge
- Adaptability
- Interpersonal Communication
- Relationship Building
- Ability to Learn Quickly
Certification
- CPR and Infant CPR Certified
- Case Management II
- Behavioral Health and Wellness Coach
- Peer Recovery Support Specialist
Timeline
Advanced Care Coordinator
Red Rock Behavioral Health Services
03.2025 - Current
Style Consultant
Target
04.2023 - 09.2023
Real Estate Administrative Assistant
Transactions Managed, LLC
09.2021 - 03.2023
Personal Shopper and Delivery Driver
DoorDash and Uber Eats
04.2020 - Current
Cashier and Apparel Associate
Walmart
03.2019 - 09.2020
Bachelor of Arts - Psychology
University of Oklahoma
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