Kaity Nguyen

• Supported social media content and promotions to build brand awareness and customer engagement.
• Answered customer inquiries and coordinated preorder and pickup arrangements.
• Assisted with promotional campaigns by sharing product updates, menu information, and business announcements.

Coordinated daily operations, order fulfillment, and customer service to support efficient workflow.

• Trained team members on guest service, product handling, and café procedures to enhance service quality.
• Monitored front counter and bakery floor during busy shifts to ensure smooth operations and customer satisfaction.
• Coordinated tasks for barista and bakery staff during peak hours to streamline service and reduce wait times.
• Opened and closed registers, balanced cash drawers, and reviewed point-of-sale transactions.