Kaity Walker O'Neal
Calumet Park,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Partner
UBER, NYC/CHI
08.2015 - Current
- Consistent clean DMV record, Diamond Driver and5 Star quality service provided
- Fluctuate time management in high demand times
- Resolve issues and complete tasks or trips with customer satisfaction
- Completed TLC training and Certification for Taxi and Limo for NYC
- Obtained good credibility with the Company and over5,000 passengers
Customer Service Agent
GCS, Long Island City NY
10.2021 - 11.2024
- Field inbound high demand calls
- Administrative and Customer service duties while managing a call system and technical software
- Resolve and deescalate issues with management teams and independently
- File reports and complaints and keep records of interactions
Office Manager
Wellnessone Atlanta
03.2006 - 01.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associates - business management
Pace University
White Plains, NY01.2009
Skills
- Effectively communicate, both orally and written
- Ability to diffuse situations with positivity, patience and problem-solving skills
- Great customer service, multitasking and detail oriented skills
- Knowledge of Windows Operating Systems, Servers and Microsoft office Products
- Troubleshooting hard and software tech issues with IT skills
- Fast learner, business ethical and etiquette professionalism
- Data analysis and performance analysis
- Administer company policies and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Flexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchWork-life balanceCareer advancementCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekTimeline
Customer Service Agent
GCS, Long Island City NY
10.2021 - 11.2024
Partner
UBER, NYC/CHI
08.2015 - Current
Office Manager
Wellnessone Atlanta
03.2006 - 01.2008
Associates - business management
Pace University
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