Kaiwen Cheng
Whole Foods Market
Alexandria,VA
5
Years of experience
Reliable and efficient team player with strong customer service skills and attention to detail. Experienced in order fulfillment, inventory handling, and working in fast-paced environments. Committed to providing accurate, timely service and creating a positive experience for customers.
Work History
In-Store Shopper
5 Years- Pick and accurately fulfill customer online grocery orders in a fast-paced environment.
- Locate products efficiently while maintaining high standards of accuracy and quality.
- Select fresh produce, meat, dairy, and other perishable items based on quality and expiration dates.
- Substitute unavailable items according to customer preferences and store guidelines.
- Organize, bag, and prepare completed orders for customer pickup or delivery.
- Verify orders for accuracy before staging them for pickup.
- Communicate with team members and supervisors to resolve inventory and order issues.
- Maintain a clean, organized, and safe work area.
- Provide friendly and professional customer service when assisting customers with order pickups.
- Meet productivity goals while ensuring customer satisfaction and attention to detail.
- Follow all food safety, sanitation, and company policies.
Customer Service Representative
3 Years 6 Months- Managed customer inquiries, providing solutions to enhance satisfaction and retention.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
Education
Associate of Arts - Journalism
Skills
Ordwe Picking & Fulfillment
Inventory Awareness
Attention to Detail
Customer Service
Time Management
Organization
Teamwork
Problem Solving
Timeline
Customer Service Representative
Amazon Hub & Locker
12.2022 - 06.2026Read More
In-Store Shopper
Whole Foods Market
08.2021 - CurrentRead More
University of The District of Columbia
Associate of Arts from Journalism
Read More