Kaiya Ridley
Tuscaloosa,AL
Summary
Dynamic professional with a proven track record at Crimson Tide Hospitality, excelling in brand promotion and customer engagement. Skilled in relationship building and team collaboration, I enhanced guest satisfaction through innovative promotional strategies and exceptional service experiences. Proficient in multitasking and equipment operation, I consistently delivered high-quality results.
Overview
5
5
years of professional experience
Work History
Ambassador
Crimson Tide Hospitality
08.2025 - Current
- Developed and executed promotional strategies to enhance brand visibility and customer engagement.
- Coordinated events and activities, ensuring seamless operations and high guest satisfaction.
- Collaborated with team members to streamline communication between departments for improved efficiency.
- Fostered strong relationships with clients, enhancing loyalty and repeat business through exceptional service experiences.
- Greeted customers and clients to create welcoming atmosphere.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Cleaner
Tenn Star Commercial Cleaning
05.2025 - 08.2025
- Ensured cleanliness and sanitation of commercial spaces to meet company standards.
- Operated various cleaning equipment, including floor buffers and industrial vacuums, efficiently.
- Conducted routine inspections to maintain high-quality service and address issues proactively.
- Trained new team members on effective cleaning techniques and safety protocols.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Crew Leader
McDonald's
11.2020 - 08.2024
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained new crew members on procedures, equipment usage, and customer service protocols.
- Implemented workflow improvements that enhanced order accuracy and reduced wait times.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Trained employees in time management and proper ways to complete job duties.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
Bachelor of Science - Biology
The University of Alabama
Tuscaloosa, AL05-2028
High School Diploma -
Columbia Central High School
Columbia, TN05-2024
Skills
- Brand promotion
- Customer engagement
- Relationship building
- Team collaboration
- Guest satisfaction
- Brand awareness
- Product recommendations
- Customer service
- Multitasking
- Sanitation protocols
- Equipment operation
- Equipment maintenance
- Task prioritization
Timeline
Ambassador
Crimson Tide Hospitality
08.2025 - Current
Cleaner
Tenn Star Commercial Cleaning
05.2025 - 08.2025
Crew Leader
McDonald's
11.2020 - 08.2024
Bachelor of Science - Biology
The University of Alabama
High School Diploma -
Columbia Central High School