Summary
Overview
Work History
Education
Skills
Timeline
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Kaiya Ridley

Tuscaloosa,AL

Summary

Dynamic professional with a proven track record at Crimson Tide Hospitality, excelling in brand promotion and customer engagement. Skilled in relationship building and team collaboration, I enhanced guest satisfaction through innovative promotional strategies and exceptional service experiences. Proficient in multitasking and equipment operation, I consistently delivered high-quality results.

Overview

5
5
years of professional experience

Work History

Ambassador

Crimson Tide Hospitality
08.2025 - Current
  • Developed and executed promotional strategies to enhance brand visibility and customer engagement.
  • Coordinated events and activities, ensuring seamless operations and high guest satisfaction.
  • Collaborated with team members to streamline communication between departments for improved efficiency.
  • Fostered strong relationships with clients, enhancing loyalty and repeat business through exceptional service experiences.
  • Greeted customers and clients to create welcoming atmosphere.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Cleaner

Tenn Star Commercial Cleaning
05.2025 - 08.2025
  • Ensured cleanliness and sanitation of commercial spaces to meet company standards.
  • Operated various cleaning equipment, including floor buffers and industrial vacuums, efficiently.
  • Conducted routine inspections to maintain high-quality service and address issues proactively.
  • Trained new team members on effective cleaning techniques and safety protocols.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.

Crew Leader

McDonald's
11.2020 - 08.2024
  • Supervised daily operations to ensure efficient service and adherence to quality standards.
  • Trained new crew members on procedures, equipment usage, and customer service protocols.
  • Implemented workflow improvements that enhanced order accuracy and reduced wait times.
  • Coordinated team schedules to optimize staffing levels during peak hours.
  • Trained employees in time management and proper ways to complete job duties.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.

Education

Bachelor of Science - Biology

The University of Alabama
Tuscaloosa, AL
05-2028

High School Diploma -

Columbia Central High School
Columbia, TN
05-2024

Skills

  • Brand promotion
  • Customer engagement
  • Relationship building
  • Team collaboration
  • Guest satisfaction
  • Brand awareness
  • Product recommendations
  • Customer service
  • Multitasking
  • Sanitation protocols
  • Equipment operation
  • Equipment maintenance
  • Task prioritization

Timeline

Ambassador

Crimson Tide Hospitality
08.2025 - Current

Cleaner

Tenn Star Commercial Cleaning
05.2025 - 08.2025

Crew Leader

McDonald's
11.2020 - 08.2024

Bachelor of Science - Biology

The University of Alabama

High School Diploma -

Columbia Central High School
Kaiya Ridley