Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaiya Wagner

West Lafayette,IN

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Dedication to early mornings has proven a track record at The Breakfast Company, ensuring repeat business and team efficiency. To transition into new field, leveraging skills in effective communication and team collaboration.


Overview

5
5
years of professional experience

Work History

Server

The Breakfast Company
01.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Host

Ricks Boatyard
06.2021 - 01.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Manager

Chic-Fil-A
01.2020 - 06.2021


  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.

Education

Bachelor of Arts - Political Science

Purdue University
West Lafayette, IN
05-2026

Skills

  • Consistent Professional Commitment
  • Multitasking proficiency and time management
  • Staff training and development
  • Hospitality Management Experience
  • Strong Retention Skills
  • Team player mentality
  • Precision-Focused Work Ethic
  • Networking and Relationship Development

Accomplishments

    Whether it be academically/ professionally, pursuing leadership remains a priority. In all of my jobs, i have held the title of "trainer", taking on the responsibly of teaching the company's expectations to the new hires. Similarly, I served on the Programming Council of my Sorority, taking on more responsibility within the organization and overseeing relations our relations with fraternities. Also, a member of our Board of directors, whose focus is primarily planning and delegating tasks for our annual Big Man on Campus charity event.

Timeline

Server

The Breakfast Company
01.2022 - Current

Host

Ricks Boatyard
06.2021 - 01.2022

Manager

Chic-Fil-A
01.2020 - 06.2021

Bachelor of Arts - Political Science

Purdue University
Kaiya Wagner