Kaj Miranda
Fontana,CA
Summary
Sales and operations professional with extensive experience at Tesla, specializing in customer relationship management and process optimization. Proven ability to deliver customized consultations that enhance client satisfaction through effective communication and collaboration. Focused on driving results and ensuring seamless experiences throughout the sales process.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Tesla
Upland, CA
07.2024 - Current
- Delivered tailored consultations and guided customers through the vehicle purchase journey, from discovery to delivery.
- Built strong client relationships through deep product knowledge, needs-based recommendations, and a focus on long-term satisfaction.
- Collaborated with operations and service teams to ensure smooth transactions and exceptional post-sale support.
Operations Advisor
Tesla
Upland, CA
05.2023 - 07.2024
- Coordinated daily delivery operations and ensured a seamless handover experience by managing timelines, paperwork, and compliance documentation.
- Collaborated with sales, service, and logistics teams to streamline workflows while using internal systems to oversee delivery schedules and customer data.
- Led final vehicle inspections and conducted ownership walkthroughs, educating customers on vehicle features, Tesla’s mobile app, and support resources.
Sales Associate
UNIQLO
Ontario, CA
05.2021 - 06.2023
- Developed effective merchandise displays to enhance visual appeal and drive sales.
- Managed cash transactions accurately, ensuring efficient point-of-sale operations.
- Collaborated with team members to deliver exceptional customer service in a retail environment.
- Fostered a welcoming atmosphere to increase foot traffic and boost overall sales.
Customer Service and Sales Associate
USA PROMO ITEMS
Upland, CA
05.2018 - 07.2019
- Answered customer inquiries via telephone and email to ensure prompt resolution.
- Executed tasks as a sales associate, customer service representative, and office assistant.
- Managed communications across multiple channels to enhance customer experience.
Education
Bachelor of Arts - Business Administration, Entrepreneurship Concentration
California State University
San Bernardino, CA05-2024
Skills
- Customer relationship management
- Sales consultation
- Operations coordination
- Cross-functional collaboration
- Process optimization
- Effective communication
Affiliations
- Youth Program Leader – Sacred Heart Church
Led children’s Bible study and coordinated summer activities, developing communication, planning, and mentorship skills. - Self-Defense Instructor Assistant – Fontana Community Senior Center
Helped teach Filipino Kali and boxing to youth, promoting discipline, leadership, and community service. - Student Group Project Lead – CSU San Bernardino
Led business project teams as part of your Entrepreneurship concentration, practicing problem-solving and team management. - Sales Floor Lead (Unofficial) – UNIQLO
Took initiative in helping newer associates, managing display resets, and being a go-to for customer issue resolution during shifts.
Timeline
Sales Advisor
Tesla
07.2024 - Current
Operations Advisor
Tesla
05.2023 - 07.2024
Sales Associate
UNIQLO
05.2021 - 06.2023
Customer Service and Sales Associate
USA PROMO ITEMS
05.2018 - 07.2019
Bachelor of Arts - Business Administration, Entrepreneurship Concentration
California State University
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