Kajal Amar
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Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Federal Regulations
- Project Oversight
- Staff Training
- Team Supervision
- Excellent Communication Skills
- Relationship Management
- Strong Interpersonal Skills
- Risk Analysis
- Excellent Time Management Skills
- Attention to Detail
Work History
Employment Gap
Massachusetts
09.2019 - 03.2023
- Took time off due to COVID-19, health issues
Branch Manager, AVP
Citizens
10.2009 - 09.2019
- Managed branch sales, customer service, finances, and recordkeeping.
- Received regional branch recognition award for 175% sales increase.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications, and referrals to other product specialists.
- Managed accounts to retain existing relationships and grow share of the business.
- Organized promotional events and interacted with the community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
- Increased profits through providing excellent customer service, following established guidelines, and auditing sales reports.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
Assistant Branch Manager II
Citizens
09.2005 - 08.2009
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Completed store opening and closing procedures by counting drawers and managing security.
- Managed branch size of over 200M in deposits and team of 6 full and part time employees
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Analyzed sales and marketing data for improved strategies.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Banker
Citizens
07.2004 - 09.2005
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
Education
Bachelor's degree - Economics
Ethiraj College
Overview
19
19
years of professional experience
Accomplishments
Competent Leadership Award
Competent Communication Award
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