Shilonia Wheeler

• Obtained unemployment assistance while diligently searching for next opportunity

Executed full cycle recruiting process from job posting through hiring.

• Reviewed resumes, applications, and other documents submitted by applicants.
• Collaborated, developed, and maintained relationships with hiring managers. Gained an understanding their needs and job specifications.
• Posted positions on job boards, and alternate sourcing channels to attract diverse talent pool.
• Utilized applicant tracking systems
• Provided job coaching and interview prep.
• Set up interviews with the hiring managers and negotiated employment offers.
• Onboarding including I-9 verifications and in-office drug testing.
• Developed targeted recruitment strategies using various job boards and social media platforms.

• I took a year off to explore new career opportunities.
• Explored web development and created two eCommerce platforms.
• Executed social media marketing campaigns to engage target audiences and promote products.
• Managed procurement processes, coordinated shipping logistics, and maintained inventory levels effectively.

• Communicated with custodial and non-custodial parents regarding their child support cases.
• Utilized multiple systems including government access to help research and investigate cases.
• Case follow-ups by phone and in office daily to ensure compliance.
• Enforced cases if necessary if the obligor was not in compliance with the order.
• Obtained information and evidence to audit, modify, or terminate administrative and judicial child or spousal support orders.
• Filed prepared documents with courts to support case proceedings.

• Managed high volume of incoming client calls in a timely manner
• Verified and updated client personal information.
• Investigated client inquiries and provided accurate responses or solutions.
• Mailed requested documents.
• Transferred calls to appropriate person if necessary.
• Updated case notes.