Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
Accomplishments
Languages
Timeline
Generic

KAJAL ANAND

Pune,MH

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Deputy Manager- OTC

WNS Global Services
11.2021 - Current
  • Currently handling a team of 12 Leads and Analyst.
  • I was able to reduce escalations and Client queries on the top dollar account in the first 6 months of taking over the account.
  • Ensuring that the SOX Audit Requirements for Collections, Cash Application and Billing are meet on a Monthly basis.
  • To drive regular Client Interactions and to ensure that Client expectation is meet without any challenges.
  • Ensuring personal SLA and KPI’s are meet while making sure that the team does not default on any.
  • Prepare Governance call deck to showcase the quarterly, half yearly and yearly progress on performance and improvement area.
  • Maintaining healthy Interaction with Warehouse, Carrier and Sales to ensure that the BAU is not affected.
  • Ensuring that the Deductions/Open claims do not roll over 90+ Days of aging.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Interviewed, performed background checks, hired, and trained for multiple roles.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Senior Analyst - Accounts Receivable

Amazon Web Services
06.2019 - 11.2021
  • International market exposure especially for collections & effective credit management in US and Europe
  • Maintenance of effective and healthy client relations for discussion on any concerns, issues on premiums or any further queries
  • Also engaged into governance calls with the top management of the regions for addressing issues and extending required support
  • Reconciliations of the payments made as per accurate settlement details provided
  • Ensuring less possibility of Bad –Debts
  • Preparing training manual for the process and Knowledge bank for top accounts
  • Training new Joiners
  • Handled unapplied cash for the complete region
  • Received Laser award for reduction of aged debt and maximum closure of unapplied receipts
  • Received Best Preformace Award for achiving Max reduction

Analyst - Accounts Receivable

Maersk Global Services
09.2015 - 05.2019
  • Successfully migrated Collections and Pre Release Validation process for Tanzania and Kenya
  • International market exposure especially for collections & effective credit management in the Africa region
  • (EAC)
  • Maintenance of effective Customer relations for discussion on any concerns, issues on premiums or any further queries
  • Also engaged into governance calls with the top management of the regions for addressing issues and extending required support
  • Reconciliations of the payments made as per accurate settlement details provided
  • Reporting of the Customer account position in terms of premiums settled within credit terms & highlighting the unsettled premiums exceeding the credit limit & terms
  • Ensuring less possibility of Bad –Debts
  • Publications of performance on the Dashboards, credit reports & Aging
  • Ensuring payments are collected before the cargo is released
  • Ensuring proper investigation on disputes raised by the customers
  • Preparing Cluster Level Deck’s and Attending Cluster Level calls and highlighting issues/challenges at the Cluster level
  • Ensuring there are no open item in Bank for the complete Cluster
  • Handled the team in absence of Manger for a duration of 04 months
  • Sussesfully migrated the collection process for EAC – Kenya and Tanzania from Manila to Pune
  • Awarded as Champ of the month four times
  • Was appretiated by stake holders for the work done post process migration

Education

Bachelor of Computer Application -

Smt. Kashibai Navle College of Commerce (Sinhgad Institute), University of Pune
01.2010

Higher Secondary School Certificate -

Shikshan Maharshi Shalukhe College of Arts, Commerce and Science, Shjivaji University
01.2007

Secondary School Certificate -

Nav Krishna Valley School. Shivaji University
01.2005

Skills

  • Excellent written and verbal communication skills
  • Committed to deadlines and quality
  • Ability to network and maintain strategic relationships
  • Problem solving abilities
  • Structured approach
  • Cost analysis and savings
  • Performance Improvements
  • Conflict resolution expertise
  • Negotiation
  • Performance Evaluations
  • Business Analysis and Reporting
  • Decision-making capabilities

Certification

  • Tableau – Completed
  • Python and Power BI – In Process

Personal Information

  • Passport Number: Available
  • Date of Birth: 07/16/90
  • Marital Status: Single

Hobbies and Interests

  • Dancing
  • Reading
  • Travelling

Accomplishments

  • Collaborated with Automation team in order to create a BOT to simplify the POD process.
  • Achieved better Document follow up by introducing updates in SAP.
  • Worked with the Macro developer to create Macros in order to create automated SLA and KPI reporting.
  • Created an Excel template to reduce time and effort while performing account reconciliation.

Languages

English
Professional Working
Hindi
Native or Bilingual
Marathi
Native or Bilingual

Timeline

Deputy Manager- OTC

WNS Global Services
11.2021 - Current

Senior Analyst - Accounts Receivable

Amazon Web Services
06.2019 - 11.2021

Analyst - Accounts Receivable

Maersk Global Services
09.2015 - 05.2019

Higher Secondary School Certificate -

Shikshan Maharshi Shalukhe College of Arts, Commerce and Science, Shjivaji University

Secondary School Certificate -

Nav Krishna Valley School. Shivaji University

Bachelor of Computer Application -

Smt. Kashibai Navle College of Commerce (Sinhgad Institute), University of Pune

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