Kajal Nayyar
Elk Grove,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Lead Security Officer
Securitas Security Services USA
08.2017 - 02.2022
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicles, on bicycles, and on foot.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit, and directed them to specific offices.
- Managed over 50 customer calls per day.
Customer Service Cashier
Target
12.2016 - 07.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Namaste Plaza
06.2014 - 11.2016
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Retrieved alternate items and sizes on request.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Sliver Creek High School
San Jose, CAAssociate of Arts -
Evergreen Valley College
San Jose, CASkills
- Verbal and Written Communication
- Attention to detail
- Greet Guests
- Telephone Skills
- Customer Service
- Microsoft Excel
- Multitasking
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Lead Security Officer
Securitas Security Services USA
08.2017 - 02.2022
Customer Service Cashier
Target
12.2016 - 07.2017
Sales Associate
Namaste Plaza
06.2014 - 11.2016
High School Diploma -
Sliver Creek High School
Associate of Arts -
Evergreen Valley College
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