Summary
Overview
Work History
Education
Skills
Career Break
Timeline
Generic

Kajal Pillai

Bloomfield,NJ

Summary

Customer-oriented and results-driven professional with 2 years of experience in customer service. Possesses excellent communication skills and a proven track record of building strong client relationships. Seeking a challenging role that It allows me to utilize my customer service and real estate skills to contribute effectively to a dynamic team. Self-starter, energetic, highly motivated team player with excellent communication/ problem-solving skills.

Real Estate Professional with NJRE license, Member of the National Association Of Realtors. Assisted clients in buying, selling, and renting residential properties, providing personalized attention and exceptional customer service. Conducted market research to analyze property values and trends, assisting clients in making informed decisions. Created and implemented effective marketing strategies to promote properties, utilizing online platforms and traditional marketing methods. Negotiated contracts and lease agreements, ensuring favorable terms for clients and facilitating smooth transactions. Collaborated with lenders, inspectors, and attorneys to facilitate the closing process and ensure a seamless experience for clients.

Managed client databases and maintained accurate records of property listings, showings, and sales activities. Attended networking events and built relationships with industry professionals to expand the client base and enhance business opportunities.

Overview

13
13
years of professional experience

Work History

NJ Realtor (Member of NAR)

WEICHERT REALTORS
07.2022 - Current
  • Successfully closed 5 residential and commercial real estate transactions, generating over $3M in sales revenue
  • Conducted thorough market research and analysis to provide accurate property valuations and pricing recommendations
  • Developed and implemented effective marketing strategies, including online and offline channels, resulting in increased property exposure and lead generation
  • Utilized strong negotiation skills to secure favorable terms and conditions for clients during purchase or sale transactions
  • Actively built and maintained a network of clients, industry professionals, and referral sources to drive business growth and increase market share
  • Provided exceptional customer service throughout the buying or selling process, addressing client concerns, and ensuring a smooth transaction from start to finish
  • Collaborated with lenders, title companies, and other stakeholders to facilitate timely and successful closings
  • Stayed up-to-date with industry trends, market conditions, and legal requirements to offer informed advice to clients

Dispute Specialist CSR, Amex, Team Member V3

FIS GLOBAL BUSINESS SOLUTIONS INDIA PVT LTD
03.2013 - 08.2014
  • Provided customer service to American Express cardholders, addressing inquiries, complaints, and account issues
  • Utilized FIS Global Solutions software for transaction processing and updates
  • Responded to inquiries via phone, email, and chat, assisting with card activation, balances, disputes, and fraud alerts
  • Collaborated internally to resolve customer issues promptly
  • Documented interactions and resolutions using CRM software, identifying upselling opportunities
  • Received positive feedback for exceptional service and problem-solving

Technical Support Specialist

WIPRO
07.2012 - 02.2013
  • Handle inbound customer inquiries, including billing, technical support, and product information
  • Resolve customer complaints by identifying root causes and implementing appropriate solutions
  • Utilize CRM systems for accurate documentation and tracking of issue resolution
  • Collaborate with cross-functional teams to provide comprehensive customer solutions
  • Exceed performance targets, including customer satisfaction metrics and call handling efficiency
  • Act as a subject matter expert for Verizon Wireless products, staying updated with industry trends
  • Provide onboarding support to new team members for a smooth transition

Education

Bachelor Of Electronics And Communication Engineering -

INSTITUTE OF ENGINEERING AND TECHNOLOGY
Alwar, Rajasthan

Skills

  • Excellent Comprehension and Communication
  • Interpersonal skills
  • Problem-solving skills
  • Troubleshooting
  • Critical Thinking
  • Team management skills
  • Objectivity and Bias-Free Performance
  • Coping and Emotional Resilience
  • Customer Service
  • Commitment to Quality and Efficiency
  • Adaptive Team Player
  • Team Development
  • Internet Familiarity and Passion
  • Dispute Resolution
  • Customer Relations
  • Customer Education
  • Lead Generation
  • Multi-Task Management
  • Strong negotiation skills
  • Proficient in real estate software and CRM platforms
  • Detail-oriented and organized
  • In-depth knowledge of local real estate laws
  • Proactive and self-motivated

Career Break

Relocation and Full-Time Parenting, 01/01/14, 06/31/22

Timeline

NJ Realtor (Member of NAR)

WEICHERT REALTORS
07.2022 - Current

Dispute Specialist CSR, Amex, Team Member V3

FIS GLOBAL BUSINESS SOLUTIONS INDIA PVT LTD
03.2013 - 08.2014

Technical Support Specialist

WIPRO
07.2012 - 02.2013

Bachelor Of Electronics And Communication Engineering -

INSTITUTE OF ENGINEERING AND TECHNOLOGY
Kajal Pillai