Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Creative drink maker with a passion for guest satisfaction and true hospitality.
Overview
8
8
years of professional experience
Work History
Barista/Server
PublicUS
09.2022 - Current
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Prepared specialty coffee beverages with creative techniques and fresh ingredients.
Regularly made drinks at a high volume maintaining the quality of the finished product.
Prepared all nut milks, syrups, and other fresh ingredients for all baristas in shop to make quality drinks.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restocked and reset stations regularly after service, and maintained stations during service.
Barkeeper
Makers & Finders
03.2020 - 08.2022
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
Made various cocktails and coffee beverages on a daily basis, often times in a high volume
Prepared cocktails from bar recipes and served wine, draft and bottled beer
Oversaw full table service for the bar top and designated section
Recommended food and drinks to patrons based on preference, pairings and special promotions
Worked many events handling a face paced environment making drinks, and managing guests tickets
Collected and organized daily till totals and tips
Performed various cleaning tasks, and prepped items on a daily basis, maintaining the quality of the bar.
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Barista, Milk Bar
04.2019 - 03.2020
Memorized recipes for specialty coffee beverages as well as various ice
creams/ shakes
Prepared most desserts and all of the coffee for guests dining in
Momofuku at the Cosmopolitan
Handled many high volume days handling guests in a calm and orderly
fashion
Handled various cleaning tasks to maintain the quality of our workspace
Prepared Alcoholic milkshakes and ice cream desserts
Maintained full knowledge of the menu and all of the items we had to
offer guests to make accurate suggestions
Collected payments and provided accurate change
Maintained calm demeanor during high-volume periods and special
events.
Barista, Madhouse Coffee
04.2017 - 03.2019
Prepared and served coffee, espresso drinks, blended coffees and teas
Memorized official and off-menu coffee and tea preparations
Described menu items to customers and suggested products based on
stated preferences
Prepared and maintained hookahs for guests sitting on our patio
Prepared various food items like sandwiches/ salads/ and pastries
Prepped various sauces fresh like pesto, aioli, salad dressing
Managed morning rush of customers daily with efficient, levelheaded
customer service
Created complex, hand-crafted beverages based upon customer
preferences
Trained many new baristas on basic coffee preparation techniques as well
as latte art.
Lead Barista
Holley's Cuppa/ The Cuppa
08.2015 - 04.2017
Protected customers by regularly cleaning and sanitizing work areas and
equipment
Memorized official and off-menu coffee and tea preparations
Prepared numerous varieties of hot and iced drinks with high accuracy
and consistently strong customer satisfaction
Educated customers on beverage menu items and provided samples of
daily brews
Created complex, hand-crafted beverages based upon customer
preferences
Trained new employees in operational procedures and coffee
preparation techniques
Prepared various food items for guests on a daily basis
Maintained a knowledge of our current roasts, and made
recommendations to guests with my knowledge
Created many good relationships with regular guests, many who would
come daily for their coffee.
Education
High School Diploma -
Sierra Vista High School
06.2015
Skills
Beverage Making and Delivery
Station Preparation
Guest Satisfaction
High-Volume Environments
Recipe and Menu Memorization
Maintaining Glassware Stock
Anticipating Guest Needs
Accomplishments
Created a signature cocktail for Makers & Finders that was a best seller for a number of months and showcased at Life is Beautiful in 2021 ( Baby Driver)
Story highlighted on Veras Mezcal's instagram as a new bartender using their brand at Makers & Finders(@mezcalveras)
8 years working in beverage using creative and precise techniques to highlight a business' prowess with guests.
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters