Kajuan McCoy
Jersey City
Summary
Dedicated and hard-working professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
City Carrier Assistant
United States Postal Service (USPS)
09.2022 - Current
- Rearrange and relabel cases as required
- Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route.
- Prepares and separates all classes of mail to be carried by truck to relay boxes along the route for subsequent delivery
- Handles undeliverable mail in accordance with established procedures
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
- Delivers and collects charges on customs, postage-due, and C.O.D
- Mail matters
- Delivers and obtains receipts for registered and certain insured mail
- Signs for such matters, except insured mail, are at the post office before beginning route and account for them upon return by payments of the amounts collected and delivery of receipts taken.
- Deposits in the Post Office mail collected on the route upon returning from the route
- Checks and corrects, if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
- Furnishes customers with postal information and provides change of address cards and other postal forms as needed
- Reports to the supervisor all unusual incidents or conditions relating to mail delivery, including the condition of street letter boxes and centralized delivery equipment
- Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
Assistant Manager
United Parcel Service (UPS)
04.2021 - 07.2022
- Helpsed with personnel management, which includes recruiting, training, scheduling, and coaching associates
- Scheduled work assignments and help facilitate weekly or monthly staff meetings.
- Monitored, evaluate, and help maximize customer service delivery and customer satisfaction
- Helped develop and implement the store marketing program
- Helped manage Center financials and prepared/provided reporting.
- Managed inventory
- Reviewed daily employee timesheets and submit for payroll processing
- Helped manage Center maintenance, including cleanliness, safety, and organization.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associates
Lids (Flagship Store)
03.2019 - 10.2020
- Worked with the customers to find the exact products that the customer is looking for
- Performed Customer Service and merchandising duties on the sales floor of Lids flagship store
- Arranged hats and apparel on shelves.
- Performed merchandise location for customers.
- Operated cash registers for sales and returns.
- Unloading and organizing inventory
- Clean store during closing.
Customer Service Representative
PowerMyLearning, Inc.
09.2015 - 03.2019
- Worked with the PML-NYC team to implement fun, engaging, and high-energy workshops.
- Responsible for Friday afternoon set-up of classrooms at schools, i.e
- Prepare classrooms with desks and chairs, run electrical cables, set up computers, monitors and peripherals, etc.
- Provide excellent customer service to PowerMyLearning's families and schools throughout their experience with PowerMyLearning
- Classroom support to PowerMyLearning Family Trainers by encouraging families to fully engage and participate in the workshop as well as answering questions that families may have
- Provide minor troubleshooting with non-computer equipment in the classrooms (i.e
- Is it connected correctly?)
- Assist with dismantling classrooms (including moving desks and chairs) and packing away equipment after a Saturday Family Learning Workshop.
- Assist with the security and safety of PowerMyLearning's computer equipment at the Family Learning Workshops.
Jam Peer Educator
Children's Aid Society Bronx Health Services
06.2015 - 10.2017
- Attended all trainings/meetings to teach peer education programs
- Practiced teaching the assigned mental health education program
- Presented mental health education programs to campus and student groups in the classroom and as a speaker to clubs or other on campus groups.
Education
High School Diploma -
Westchester Square Academy
01.2017
Skills
- Excellent typing skills
- Oral and written communication
- Self-starter, motivated, and team player
- Proficient in Microsoft Word, and POS System
References
Furnished upon request
Timeline
City Carrier Assistant
United States Postal Service (USPS)
09.2022 - Current
Assistant Manager
United Parcel Service (UPS)
04.2021 - 07.2022
Sales Associates
Lids (Flagship Store)
03.2019 - 10.2020
Customer Service Representative
PowerMyLearning, Inc.
09.2015 - 03.2019
Jam Peer Educator
Children's Aid Society Bronx Health Services
06.2015 - 10.2017
High School Diploma -
Westchester Square Academy
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