Kajuan Vidal-Bruce

Results-driven account management professional with years of experience overseeing disability, absence, and life insurance accounts. Skilled in building strong relationships, resolving complex inquiries, and ensuring a seamless client experience.

New York Life Insurance Co

Dedicated National Account Manager | Remote 01/2023 to Current

• Serve as the GBS product and capabilities expert for the assigned client
• Assist employer with filing, tracking, and completing disability leave through providing information, access to tools and coordination with client leave team, benefits staff, employee relations, and employee managers
• Assist employer with the filing of life insurance and other life insurance administration

Dollar Tree Distribution

Area Manager | Olive Branch, MS 10/2019 to 09/2021

• Monitored daily shipping, handling, and receiving duties to promote smooth operations within warehouse.
• Hired, trained, and motivated warehouse staff to meet tight schedules and demanding performance targets.
• Ensured adherence to all company policies, safety regulations, and compliance standards

New York Life Insurance Co

Customer Care Advocate | Plano, TX  09/2021 to 01/2023

• Received inbound customer calls on inquiries regarding Short/ Long-Term and State Disability benefits, eligibility, coverage and payment status.
• Utilized computer based resources such as Fineos and IAM in a highly effective manner to educate and provide accurate information with compassion and empathy while handling complex customer inquiries.

University Of Mississippi Ole Miss

Athletic Marketing Intern | Oxford, MS 08/2014 to 08/2018

• Operated customer service booths during sporting events to facilitate troubleshooting for fans and customers efficiently.
• Coordinated with groups of students to research, organize, create and implement business and marketing strategies to promote and advertise on campus sporting events.