Kala Cormier
Summary
Enthusiastic self motivated customer service professional with 10+ years of experience. Eager to support, help, and assist! Hardworking an committed to providing outstanding customer service and assistance to both customer and staff .
Overview
12
12
years of professional experience
Work History
Licensing Service Representative 2
Washington State Department Of Licensing
02.2023 - Current
- EDL & CDL Certified
- Drive Test Certified
- Attended Emotional Intelligence
- Completed LEAN 100 (on the hunt for my Green Belt)
- Maintain current knowledge of policy and procedures, ensuring accurate information is relayed to customers at all times.
- Participate in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
LRC2 Paraprofessional
Issaquah School District
03.2017 - 01.2023
- Provided students with personalized educational, behavioral and emotional support.
- Supervised students and maintained security throughout school bus rides.
- Supplied one-on-one attention to each student while maintaining overall focus on entire group.
- Met with parents about student needs to garner additional support.
- Applied positive reinforcement for performance to redirect negative behaviors.
- Enhanced student support by delivering one-on-one assistance and small group guidance.
Closing Manager
Kidd Valley
03.2013 - 03.2017
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Performed $800+ hours during fast pace high stress times
Cashier
Kidd Valley
04.2012 - 02.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries about the menu and provided exceptional service, resulting in positive feedback.
- Promoted Kidd Valley's promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Sartori Education Center
Renton, WA06.2011
Skills
- Behavioral improvements
- Safety understanding
- Behavior Modification
- Staff Management
- Customer service
- Supervision
- Adaptability
- Computer proficiency
- Cash Drawer Management
- Employee Motivation
- Staff Development
Timeline
Licensing Service Representative 2
Washington State Department Of Licensing
02.2023 - Current
LRC2 Paraprofessional
Issaquah School District
03.2017 - 01.2023
Closing Manager
Kidd Valley
03.2013 - 03.2017
Cashier
Kidd Valley
04.2012 - 02.2013
High School Diploma -
Sartori Education Center
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