Kala Evans
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Homemaker
Stay At Home Mom
01.2023 - Current
- Addressed family household needs with meal preparation, housekeeping and transportation.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Provided companionship and emotional support to enhance mood and quality of life.
Customer Service Representative
Rejuvenation
11.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Real Estate Agent
Key Advantage Realty
09.2018 - 11.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling
Child Care Provider
Self Employed
08.2016 - 09.2018
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
Head Grill Cook
Self-Employed
08.2013 - 08.2016
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Stored and handled goods correctly to maintain freshness and condition.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Restocked and rotated food items according to expiry dates to minimize waste.
Certified Nurse Assistant
Woodlands Nursing And Rehabilitation Center
03.2013 - 08.2013
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Seasonal Sales Associate
Toys R Us
10.2012 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Silverado High School
Las Vegas, NV06.2001
Skills
- Retail Sales Customer Service
- Microsoft Word
- Credit Card Payment Processing
- Active Listening
- Account Management
- Typing Proficiency
- POS Systems Expertise
- Written and Oral Communications
- Customer Support
Additional Information
Proud Wife of Army Veteran who served in Operation Iraqi Freedom
Timeline
Homemaker
Stay At Home Mom
01.2023 - Current
Customer Service Representative
Rejuvenation
11.2022 - 01.2023
Real Estate Agent
Key Advantage Realty
09.2018 - 11.2022
Child Care Provider
Self Employed
08.2016 - 09.2018
Head Grill Cook
Self-Employed
08.2013 - 08.2016
Certified Nurse Assistant
Woodlands Nursing And Rehabilitation Center
03.2013 - 08.2013
Seasonal Sales Associate
Toys R Us
10.2012 - 12.2012
High School Diploma -
Silverado High School
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